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- Tasks: Lead the night operations, ensuring exceptional guest experiences and smooth front desk management.
- Company: Join the Chelsea Harbour Hotel, part of a global hotel group with a vibrant culture.
- Benefits: Enjoy social events, training, health plans, and discounts on accommodation worldwide.
- Why this job: Be the face of the hotel at night, creating memorable moments for guests.
- Qualifications: Experience in hotel front-of-house roles and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 33000 - 46200 £ per year.
The Chelsea Harbour Hotel is looking for a dynamic and energetic Night Manager, who has a passion for delivering impeccable experiences across all areas of the house during the late hours, serving a mix of residents, members, and guests. The Night Manager needs a strong background in a hotel night-time front-of-house role, with a passion for creating memorable moments, attention to detail, and personalised guest service.
Responsibilities
- Managing the Front of House Operations during the Night shift, including ensuring staffing levels are adequate within all Departments.
- To ensure that all control procedures pertaining to the processing of all financial matters are adhered to at all times including an accurate log of checks. Any discrepancies are reported in the correct manner.
- Directly communicates with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night.
- Conduct daily briefings with all Front Office staff to ensure that all are aware of hotel movement.
- Ensure guest communication is executed in a timely manner, either written or verbal.
- Ensure shift handovers are completed in a comprehensive manner.
Essential skills
- Ability to multitask.
- Capacity to proactively manage the operation.
- Knowledge of Opera, H&S, large hotel operations.
- Skill in communication, guest service and leadership.
- Leadership qualities.
- Strong communicator.
- Personable.
- Flexible.
- Calm under pressure.
- Approachable.
- Focused.
Benefits
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Key Information
- Salary: £33000 pa ++ incentives.
- Address: SW10 0XG.
- Working hours: 40 hrs Weekly.
About The Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Night Manager employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at The Chelsea Harbour Hotel. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to meet with hiring managers, be ready to discuss your experience in front-of-house operations. Share specific examples of how you've created memorable moments for guests.
✨Tip Number 3
Be proactive! If you see an opportunity to demonstrate your leadership skills or attention to detail during interviews, take it. Show them you can handle the night shift with ease and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Millennium Hotels and Resorts.
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional guest experiences shine through. We want to see that you genuinely care about creating memorable moments for our guests, so share any relevant experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Night Manager role. Highlight your experience in hotel night-time front-of-house operations and any specific skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our team at The Chelsea Harbour Hotel.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of The Chelsea Harbour Hotel, especially during night shifts. Understand how the Front of House operates and be ready to discuss your experience managing similar environments.
✨Showcase Your Guest Service Skills
Prepare examples that highlight your ability to create memorable guest experiences. Think about times when you went above and beyond for a guest, as this will demonstrate your passion for personalised service.
✨Demonstrate Leadership Qualities
As a Night Manager, you'll need to lead a team effectively. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in high-pressure situations.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the hotel. Inquire about their approach to staff training or how they handle guest feedback during night shifts. This shows you're proactive and genuinely interested in contributing to their success.
