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- Tasks: Handle room reservations, maximise revenue, and provide exceptional customer service.
- Company: Millennium Hotels UK, a diverse and inclusive workplace.
- Benefits: Social events, training, career development, and discounts on accommodation.
- Why this job: Join a supportive team and grow your career in hospitality.
- Qualifications: Experience in hospitality, strong communication skills, and a positive attitude.
- Other info: Enjoy complimentary meals and volunteer days while working in a dynamic environment.
The predicted salary is between 24000 - 36000 £ per year.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You will learn not only from your fellow colleagues but also through our M Academy, where you can advance your career with an apprenticeship and develop your career within our Brands.
The Copthorne Hotel Newcastle is looking for a Reservations Agent. As our Reservations Agent, you will handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximise revenue potential for the hotel. You will have exceptional people skills, be comfortable with standard PC systems, and have a passion for helping people.
Key Information- Role: Reservations Agent
- Working hours: 40 hrs weekly
- Address: Copthorne Hotel Newcastle, The Close, Quayside, Newcastle Upon Tyne, NE1 3RT
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
- Working closely with the Front Office team and Sales department
- Ensuring the telephone is answered promptly in a polite and courteous manner
- Establishing client requirements and identifying how the hotel can facilitate their needs
- Responding to all Reservations enquiries in line with company standards while maximising sales, occupancy, and revenue, including up-selling equipment, Food & Beverage, and relevant hotel facilities, where possible
- Accurately inputting all enquiries into our PMS/Delphi systems
- Dealing with all enquiries promptly and following up on a timely basis
- Compiling accurate function sheets, distributing weekly, and discussing with the Operations Team accordingly, providing updates as required
- Actively working as part of a team to achieve the department objectives and budget
- Taking payments and ensuring all posted into the system
- Previous hospitality and customer service experience
- Ability to work within a team
- Previous experience working within a Reservations, Front Office team or similar role
- Experience of OPERA/Opera Cloud; PMS/Delphi
- Excellent organisational and communication skills
- The ability to work well under pressure and often to tight deadlines
- The ability to use initiative while working on own and as part of the team with a positive ‘can do' attitude
Typical shifts will be Monday to Friday with some flexibility to work weekend/evenings as business requires.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Reservation Agent in Newcastle upon Tyne employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservation Agent in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Millennium Hotels UK. Understand their values and what they look for in a Reservations Agent. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your exceptional people skills and how you can contribute to maximising revenue potential at the hotel.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you’re dressed smartly for your interview. It shows professionalism and respect for the opportunity to join the team at Copthorne Hotel Newcastle.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservation Agent in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application for the Reservations Agent role. Highlight your relevant experience in hospitality and customer service, and don’t forget to mention any specific skills that match what we’re looking for, like your familiarity with OPERA or Delphi systems.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements pop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Company
Before your interview, take some time to research Millennium Hotels UK. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Reservations Agent, exceptional people skills are crucial. Prepare examples from your past experiences where you've successfully handled customer inquiries or resolved issues. This will demonstrate your ability to connect with guests and provide excellent service.
✨Familiarise Yourself with the Systems
Since the role involves using systems like OPERA/Opera Cloud and PMS/Delphi, it’s beneficial to brush up on these platforms if you have experience with them. If not, consider watching tutorial videos or reading up on their functionalities to show your willingness to learn.
✨Prepare for Common Questions
Think about common interview questions related to hospitality and reservations. Be ready to discuss how you would handle specific scenarios, such as dealing with a difficult customer or upselling hotel services. Practising your responses can help you feel more confident during the interview.