Luggage Porter

Job Description

Millennium Hotel and Conference Centre Gloucester London is seeking a Luggage Porter to escort guests to rooms, assist with luggage and provide information and services to guests and patrons in accordance with Millennium Gloucester's standards, policies and procedures, and perform tasks as delegated by the Concierge on duty.

Key Responsibilities

• Escort arriving guests and retrieve luggage from claim check provided by the receptionist; deliver luggage to the guest room to continue the check–in procedure.
• Ensure guest room is in order, describe the location of TV control, air conditioning control, guest services directory, and report any deficiencies or guest dissatisfaction immediately to the Manager on duty.
• Describe all hotel services to guests, provide other information as required, and follow up on information requested if not known.
• Page guests as required, deliver messages, packages or other items to guestrooms or other areas of the hotel as required.
• Assist departing guests with their luggage and transportation arrangements by picking up luggage from guest rooms, checking it, or bringing it to the entrance, loading it in the taxi/car, and any other arrangements required by the guest.

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Day per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on accommodation worldwide and 50% off Food and Beverage outlets
• Life Assurance
• Recommendation a Friend Scheme