At a Glance
- Tasks: Supervise front desk operations and ensure top-notch guest service.
- Company: Join the prestigious Millennium Gloucester Hotel in vibrant Kensington.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Other info: Opportunities for career growth and development in a global hotel group.
- Why this job: Be part of a dynamic team and enhance your hospitality skills.
- Qualifications: Strong communication skills and experience in hotel operations preferred.
The predicted salary is between 25000 - 30000 £ per year.
Millennium Hotel And Conference Centre Gloucester London Kensington is seeking a Receptionist to be responsible for providing guest services to a high level of customer service. This is a full time, 40 hours a week role.
About The Hotel
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie. The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About The Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it, tailored to suit different types of guests.
The Front Office Reception Supervisor key Responsibilities will include:
- To supervise the front desk by keeping a high profile of appearance at the desk, ensuring that receptionists are well informed about the days' business, selling codes, VIP's, group arrivals and any other promotions
- To ensure that a friendly and efficient service is given by reception at all times
- To ensure that the Club Desk is manned at all times
- Ensure hotel policy, as it relates to front office, is strictly observed at check-in, during guest stay and departure
- Promote hotel outlets to guests to maximise sales
- To check the room availability by room type and to make appropriate adjustments in order to avoid overbooking, keeping control of the OOS/OOO rooms at all times
- Handle complaints with immediate action and through follow up. Refer where applicable
Requirements
The Experience & Qualifications:
- Ability to multi task
- Capacity to proactively manage the operation
- Knowledge of Opera, Oracle and large hotel operation
- Skill in communication, guest service and leadership
- Strong communicator
- Personable
- Flexible
- Calm under pressure
Benefits
The successful candidate will be:
- We offer a benefits package including: Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
- As well as real opportunities to develop and gain promotion within the industry
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Reception Supervisor in London employer: Millennium Hotels UK/EU - Careers
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With comprehensive benefits including training opportunities, social events, and a supportive team environment, staff are encouraged to grow within the hospitality industry while enjoying the perks of working in a prestigious location just moments from High Street Kensington. Join us to be part of a dynamic team where your contributions are valued and career advancement is a real possibility.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels UK/EU - Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels UK/EU - Careers
Don't be shy about reaching out to Millennium Hotels UK/EU - Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels UK/EU - Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
