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- Tasks: Lead the night operations, ensuring exceptional guest experiences and smooth front-of-house management.
- Company: Join the Millennium Gloucester Hotel, a vibrant 4-star hotel in Kensington.
- Benefits: Enjoy social events, training, health plans, and discounts on accommodation and dining.
- Why this job: Be the face of the hotel at night, creating memorable moments for guests.
- Qualifications: Experience in hotel night operations and strong leadership skills required.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
The Millennium Gloucester Hotel is looking for a dynamic and energetic Night Manager, who has a passion for delivering impeccable experiences across all areas of the house during the late hours, serving a mix of residents, members, and guests. The Night Manager needs a strong background in a hotel night-time front-of-house role, with a passion for creating memorable moments, attention to detail, and personalised guest service.
The Night Manager will be responsible for:
- Managing the Front of House Operations during the Night shift, including ensuring staffing levels are adequate within all Departments.
- Ensuring that all control procedures pertaining to the processing of all financial matters are adhered to at all times, including an accurate log of checks. Any discrepancies are reported in the correct manner.
- Directly communicating with the Front of House Manager regarding all points concerning the Front Desk and Guest Services department at night.
- Conducting daily briefings with all Front Office staff to ensure that all are aware of hotel movement.
- Ensuring guest communication is executed in a timely manner, either written or verbal.
- Ensuring shift handovers are completed in a comprehensive manner.
As Night Manager, the essential skills required include:
- Ability to multitask.
- Capacity to proactively manage the operation.
- Knowledge of Opera, H&S, large hotel operations.
- Skill in communication, guest service, and leadership.
- Leadership qualities.
- Strong communicator.
- Personable.
- Flexible.
- Calm under pressure.
- Approachable.
- Focused.
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
About The Hotel: The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London. The hotel boasts 610 spacious guest rooms and guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie. The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About The Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Night Manager in London employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hotel industry, especially those who work at Millennium Gloucester Hotel. A friendly chat can open doors and give you insider info about the Night Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or informal meet-up, let your passion for guest service shine through. Remember, they want someone dynamic and energetic, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various night-time scenarios in a hotel. They’ll want to see your calmness under pressure and your multitasking skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional guest experiences shine through. We want to see that you genuinely care about creating memorable moments for our guests, so share any relevant experiences that highlight this.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We’re looking for someone with a strong background in hotel night-time operations, so don’t be shy about showcasing your relevant experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and skills, especially those related to multitasking and leadership.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at the Millennium Gloucester Hotel!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of a hotel, especially during night shifts. Understand how front-of-house functions work and be ready to discuss your experience managing these areas. This will show that you’re not just passionate but also knowledgeable about what the role entails.
✨Showcase Your Leadership Skills
As a Night Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in high-pressure situations. Highlight your communication skills and how you ensure everyone is on the same page during shift handovers.
✨Emphasise Guest Service Excellence
The role requires a strong focus on guest service. Be ready to share stories where you went above and beyond for guests. Discuss how you handle guest complaints and ensure memorable experiences, as this aligns perfectly with the hotel's mission.
✨Prepare for Scenario Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential challenges you might face during a night shift and how you would address them. This will demonstrate your proactive management style and ability to stay calm under pressure.
