Guest Relations Executive in London

Overview The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Executive, who is responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
Responsibilities Drive high levels of service, satisfaction and loyalty amongst guests and be the "go to" person for guests and particularly VIP's
Be the proactive point of contact for guests, pre, during and post stay
Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
Be the caretaker for suite guests, special occasion guests and long stay guests
Meet and entertain guests and VIP's, building relationships with them encouraging repeat custom
Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made
Monitor, communicate and follow-up guest complaints
Maintain and update guest's history and profiles with accurate information
Track and drive the hotel's guest return ratio, building a loyalty of guests
Refresh and drive the VIP programme and standards and constantly review performance of it
Responsible for the look, feel and service of the hotel lobby.
Assist Front Office with check-in and check-out during busy periods
Promote the hotel's facilities to all guests and visitors
Assist with hotel showrounds
Essential skills required Ability to multitask
Knowledge of Opera
Skill in communication, guest service
Personable
Flexible
Calm under pressure
Approachable
Focused
Benefits Social Events, Wellbeing and Team Activities
Training and development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career development and salary reviews
Interest free Season Ticket Loan Scheme
1 Volunteer Days per year (fully paid and in addition to your annual leave)
Complimentary meals prepared for you by our chefs
Length of Service related holiday scheme
Discount on Accommodation worldwide and 50% Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme
Key Information Salary: £30000 pa
Address: SW10 0XG
About The Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry

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