At a Glance
- Tasks: Lead the housekeeping team to create unforgettable guest experiences and maintain high standards.
- Company: Join the prestigious Chelsea Harbour Hotel, known for its exceptional service.
- Benefits: Enjoy bonuses, social events, training, and discounts on accommodation worldwide.
- Other info: Dynamic work environment with opportunities for career growth and personal development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hotel operations, strong communication, and multitasking abilities.
The predicted salary is between 30000 - 40000 £ per year.
The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.
You will be responsible for:
- Lead and develop the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values
- Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews
- Oversee day‑to‑day operations, including linen, stock control, equipment, uniforms, and VIP room checks
- Ensure health & safety, COSHH compliance, and completion of all mandatory training
- Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability
Essential skills required:
- Ability to multitask
- Capacity to proactively manage housekeeping operations
- Knowledge of Opera, H&S, large hotel operations
- Experience supporting refurbishments or renovation projects
- Skill in communication, guest service and leadership
- Personable, Approachable, Calm under pressure
- Flexible
We offer a benefits package including:
- HOD Bonus Scheme
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Executive Head Housekeeper in London employer: Millennium Hotels UK/EU - Careers
The Chelsea Harbour Hotel is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee development. With a comprehensive benefits package including a bonus scheme, training opportunities, and unique perks like complimentary meals and volunteer days, employees are encouraged to grow and thrive in their roles while contributing to memorable guest experiences in a stunning waterfront location.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Chelsea Harbour Hotel. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us you’re genuinely interested in contributing to their guest experience and how you can uphold their brand standards.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to share your passion for service excellence and how you handle pressure.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who are keen to join our team at The Chelsea Harbour Hotel.
We think you need these skills to ace Executive Head Housekeeper in London
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your passion for service excellence shine through. We want to see how you can create memorable moments for guests, so share any relevant experiences that highlight your commitment to top-notch service.
Highlight Your Leadership Skills:As an Executive Head Housekeeper, you'll be leading a team. Make sure to showcase your leadership experience in your application. Talk about how you've developed teams in the past and how you plan to inspire our housekeeping crew at Chelsea Harbour.
Be Detail-Oriented:Attention to detail is key in this role. In your written application, provide examples of how you've managed operations with precision. Whether it's stock control or VIP room checks, we want to know how you ensure everything runs smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, take some time to research The Chelsea Harbour Hotel. Familiarise yourself with their brand values, guest experience standards, and any recent news or updates. This will show your genuine interest in the role and help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As an Executive Head Housekeeper, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on training, performance reviews, and creating a positive work environment. Highlight your ability to motivate others and maintain high service standards.
✨Demonstrate Your Attention to Detail
This role requires a keen eye for detail. Be ready to discuss specific instances where your attention to detail made a difference in your previous roles. Whether it’s managing stock control or ensuring VIP room checks are flawless, concrete examples will illustrate your capability.
✨Prepare Questions About Operations
Interviews are a two-way street! Prepare insightful questions about the hotel's operations, such as how they handle health and safety compliance or manage staffing levels during peak times. This not only shows your proactive nature but also your understanding of the complexities involved in housekeeping management.
