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- Tasks: Lead the front office team and ensure exceptional guest experiences.
- Company: Join the vibrant Chelsea Harbour Hotel, part of Millennium Hotels and Resorts.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Other info: Flexible shifts with great career growth opportunities in a dynamic hotel setting.
- Why this job: Create memorable moments for guests while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for guest service.
The predicted salary is between 32000 - 32000 £ per year.
The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager who is responsible for the overall operation of the front office and for assuming responsibility for the hotel. The ideal candidate will have a passion for creating memorable moments, pay attention to detail, and provide personalised guest service.
Duty Manager Responsibilities
- Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty.
- Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies.
- Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty.
- Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements.
- Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments.
Key Skills & Qualities
- Ability to multitask.
- Capacity to proactively manage the operation.
- Knowledge of Opera, H&S, and large hotel operations.
- Skill in communication, guest service and leadership.
- Leadership qualities.
- Strong communication.
- Personable.
- Flexible.
- Calm under pressure.
- Approachable.
- Focused.
Benefits Package
- Social events, wellbeing and team activities.
- Training and development.
- Cash health plan cover option available.
- Pension salary sacrifice scheme.
- Career development and salary reviews.
- Interest free season ticket loan scheme.
- 1 volunteer day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared by our chefs.
- Length of service related holiday scheme.
- My Millennium discount perks.
- Discount on accommodation worldwide and 50% food and beverage outlets.
- Life assurance.
- Recommend a friend scheme.
Key Information
- Salary: £32,000 pa + incentives.
- Address: SW10 0XG.
- Working pattern: 2 days on / 2 days off, 12‑hour shifts (includes 1‑hour unpaid break).
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands. The group offers real opportunities to develop and gain promotion within the industry.
Duty Manager in London employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Chelsea Harbour Hotel or similar places. A friendly chat can open doors and give you insider info on what they’re really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories about how you've created memorable moments for guests in the past – it’s all about making that personal connection.
✨Tip Number 3
Be prepared to demonstrate your skills! Think about scenarios where you’ve had to multitask or handle complaints. Practise how you’d tackle these situations in real-time, as this will show you can keep calm under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating memorable moments shine through. We want to see that you genuinely care about guest service and have a knack for making every stay special.
Be Detail-Oriented: Pay close attention to the details in your application. Make sure to highlight your experience with front office operations and any relevant skills, like knowledge of Opera or handling guest complaints. We love candidates who can keep things running smoothly!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and qualities mentioned in the job description. Show us how your skills align with what we’re looking for in a Duty Manager.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Chelsea Harbour Hotel!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, make sure you research The Chelsea Harbour Hotel thoroughly. Understand its unique offerings, guest demographics, and recent news. This knowledge will help you demonstrate your passion for the hotel and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so be prepared to discuss your leadership style. Share specific examples of how you've trained or motivated a team in the past. Highlight your ability to handle pressure and maintain high service standards, as this is crucial for the role.
✨Prepare for Guest Scenarios
Expect questions about how you'd handle various guest situations, from complaints to VIP requests. Think of real-life examples where you've successfully managed guest experiences. This will showcase your problem-solving skills and your commitment to personalised service.
✨Demonstrate Your Multitasking Ability
The role requires juggling multiple responsibilities, so be ready to discuss how you manage your time and tasks effectively. You could mention tools or techniques you use to stay organised, ensuring that you can maintain operational accuracy while providing excellent guest service.