At a Glance
- Tasks: Welcome guests, manage check-ins and check-outs, and provide top-notch customer service.
- Company: Join the vibrant Millennium Hotels UK team in a prestigious Kensington location.
- Benefits: Enjoy flexible hours, competitive pay, meals on duty, and career development opportunities.
- Other info: Participate in social events and enjoy employee discounts on accommodation and dining.
- Why this job: Kickstart your hospitality career while working in a stylish hotel environment.
- Qualifications: Strong communication skills and a passion for guest interactions are essential.
The predicted salary is between 12 - 12 £ per hour.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.
The Copthorne Tara Hotel London Kensington is seeking a Casual Receptionist who will be responsible for:
- Accurately register guests into the hotel and manage check‑outs, maintaining records of transactions for the live system, and handling audit scenarios when the system is down.
- Efficiently respond to any guest enquiries and communicate effectively with colleagues and superiors.
- Assist the Shift Leader by undertaking miscellaneous tasks such as checking market codes, passport numbers and nationality.
- Provide excellent customer service, ensuring that guests’ first impressions are courteous and professional.
- Be fully competent with the hotel computer system, applying knowledge appropriately to meet guest requirements.
- Have full knowledge of hotel room rates and policies, and actively contribute to revenue generation.
- Process non‑arrival reservations, researching bookings to ensure accuracy.
- Be familiar with the hotel door key system, accurately issue keys, cancel them when necessary, and liaise with security for guest access issues.
Key Information
- Salary: £12.71 per hour
- Working hours: Flexible
- Address: Copthorne Tara Hotel, Kensington High Street, London, W8 5SY
Requirements
- Experience with Opera Cloud / Opera preferred
- Confidence in guest interactions
- Large‑scale hotel experience is advantageous
- Strong communication skills, flexibility, and ability to remain calm under pressure
- Capacity to complete tasks within deadlines and excellent organisational skills
- Excellent organisational skills and the ability to multitask and work under pressure
We Offer
- Social events, wellbeing and team activities
- Training and development
- Cash health plan cover option available
- Apprenticeship/placement opportunities
- Career development and salary reviews
- Interest‑free season ticket loan scheme
- Uniform (laundry / dry cleaning for uniform) provided
- Meals provided on duty
- Length‑of‑service related holiday scheme
- Eye care vouchers
- Employee discounted accommodation and F&B
- Life assurance
About The Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4‑star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well‑appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include club lounge access for complimentary breakfast and refreshments. Guests can sample authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in our tea lounge.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it, tailored to suit different types of guests.
Casual Receptionist in London employer: Millennium Hotels UK/EU - Careers
At Millennium Hotels UK, we pride ourselves on fostering a supportive and dynamic work environment where your skills are valued and your career can flourish. As a Casual Receptionist at the Copthorne Tara Hotel in Kensington, you'll benefit from flexible working hours, comprehensive training through our M Academy, and numerous employee perks including discounted accommodation and meals on duty, all while being part of a vibrant team in one of London's most prestigious areas.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in London
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Copthorne Tara Hotel and its services. This will not only help you answer questions better but also show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Casual Receptionist, you'll be interacting with guests all day. Try role-playing common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks in a busy environment. This will demonstrate that you can keep calm under pressure, which is key for this role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the position right from the start!
We think you need these skills to ace Casual Receptionist in London
Some tips for your application 🫡
Show Off Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of charm and enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application for the Casual Receptionist role. Highlight any relevant experience with guest interactions or hotel systems like Opera Cloud. This shows us that you’re serious about the position and understand what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re considered for all the perks and opportunities we offer at Millennium Hotels UK.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, take some time to research the Copthorne Tara Hotel and its offerings. Familiarise yourself with the services, dining options, and unique features of the hotel. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Casual Receptionist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle guest interactions effectively and professionally.
✨Practice Common Interview Questions
Anticipate questions related to handling guest enquiries, managing check-ins and check-outs, and dealing with pressure. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more composed and confident.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the hotel's standards. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel well.
