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- Tasks: Deliver excellent customer service and manage guest requests in a busy hotel environment.
- Company: Join a historic, Beatles-inspired boutique hotel with a vibrant atmosphere.
- Benefits: Competitive pay, career development, employee discounts, and social events.
- Why this job: Be the welcoming face of our hotel and create memorable experiences for guests.
- Qualifications: Previous receptionist experience and strong problem-solving skills required.
- Other info: Flexible part-time hours with opportunities for growth in a diverse team.
The predicted salary is between 12 - 16 £ per hour.
Do you love talking to people and consider yourself welcoming yet efficient? We are looking for engaging people with good problem-solving skills who can deliver excellent service that our guests will love. Previous receptionist experience is a must, and ideally you will be someone comfortable multi-tasking through a busy shift, dealing with a range of guest needs & wants.
This is a part-time position of 24 hours per week, to be worked over 3 or 4 shifts (3 x 8 hours or 4 x 6 hours exclusive of breaks). Our guests stay 7 days a week, so availability for a variety of shifts, including the odd overnight shift, is required. Please state your preference during the application process.
As our Part-Time Receptionist, your main role will be:
- Delivering excellent customer service to our 110 bedrooms-worth of guests
- Manage all requests we get from guests in a helpful and professional manner
- Contribute fairly to the team’s workload on each shift to ensure seamless service for each guest
Qualifications:
- Previous receptionist experience in a hotel environment using Opera CLOUD
- Excellent problem solving and multi-tasking skills
- Confidence, professionalism and an engaging personality
- Exceptional attention to detail and a passion for the industry
About The Hotel:
Housed in the Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel has one restaurant and two bars, one of which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
For You / Benefits:
- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Subsidised car parking
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you, please apply now!
Key Information:
- Role: Hotel Receptionist - Part-Time
- Salary: £12.36 p.h. + Benefits
- Working hours: 24 hrs weekly (over 3 or 4 days per week)
- Address: Hard Days Night Hotel, Liverpool L2 6RR
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
About The Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality and clearly defined hotel brands within it, tailored to suit different types of guests, with real opportunities to develop and gain promotion within the industry.
Receptionist in Liverpool employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Liverpool
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out the hotel's website and social media. This way, you can chat about what makes it special and show you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with guests all day, think of some scenarios where you might need to solve problems or handle tricky situations. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Be ready to showcase your multi-tasking abilities! During the interview, share examples from your past experience where you juggled multiple tasks successfully. This will highlight your efficiency and readiness for a busy shift.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at the Hard Days Night Hotel. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in Liverpool
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous receptionist experience, especially in a hotel environment. We want to see how you've handled guest requests and provided excellent service in the past!
Be Personable: Since this role is all about engaging with guests, let your personality shine through in your application. We love welcoming and friendly vibes, so don’t be shy about showing us who you are!
Detail is Key: Pay close attention to detail in your application. Whether it’s your CV or cover letter, we appreciate a well-organised and error-free submission that reflects your professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Stuff
Make sure you brush up on your previous receptionist experience, especially with Opera CLOUD. Be ready to share specific examples of how you've handled guest requests and multi-tasked in a busy environment.
✨Show Off Your People Skills
Since this role is all about delivering excellent customer service, practice how you'll engage with guests. Think of scenarios where you’ve gone above and beyond for someone and be prepared to discuss them during the interview.
✨Be Ready for Shift Questions
As the job requires flexibility with shifts, be honest about your availability. Prepare to discuss your preferred working hours and how you can manage the odd overnight shift if needed.
✨Attention to Detail is Key
Highlight your attention to detail by sharing examples from your past roles. Whether it’s ensuring room readiness or managing bookings accurately, show that you understand the importance of precision in hospitality.
