Housekeeping Floor Supervisor

Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Housekeeping Floor Supervisor. The purpose of this role is to assist in the daily running of the Housekeeping department, ensuring that all M&C procedures and targets are met.

Key responsibilities as a Housekeeping Floor Supervisor:

• Supervise and coordinate the daily activities of room attendants and housekeeping staff
• Allocate daily room assignments, ensure efficient workflow and monitor task completion
• Inspect guest rooms, corridors and public areas to ensure cleanliness standards are met
• Ensure rooms are serviced, cleaned, maintained and prepared according to company policies and occupancy and arrival schedules
• Liaise with Front Office and Maintenance departments to ensure smooth operations
• Ensure VIP rooms and special amenities are prepared according to standards
• Handle guest requests and complaints professionally and promptly
• Report and follow up on maintenance issues and defects promptly
• Train, coach and guide housekeeping team members
• Conduct regular checks to maintain safe working conditions for staff and guests
• Ensure compliance with hotel health & safety, grooming, hygiene and safety regulations
• Ensure compliance with hotel housekeeping procedures and service standards
• Take corrective actions when standards are not met
• Monitor housekeeping supplies, linen and cleaning materials to ensure adequate stock levels and report shortages
• Ensure proper use and storage of cleaning chemicals and equipment
• Promote safe handling of cleaning materials and equipment
• Report accidents, hazards and incidents immediately
• Assist in scheduling and staff rota preparation when required
• Report discrepancies, lost property and damaged items according to hotel procedures

Essential skills required:

• Previous experience as a Housekeeping Supervisor or Room Attendant in a hotel environment
• Experience in a 4-star or 5-star hotel preferred
• Strong understanding of housekeeping standards and hotel operations
• Ability to supervise and motivate a team effectively
• Good communication skills in English
• Flexible and available to work either early or late shifts, depending on operational requirements

Desirable:

• Knowledge of hotel PMS systems (e.g., Opera)
• First Aid or Health & Safety training

Skills & Competencies:

• Strong attention to detail and high cleanliness standards
• Leadership and team management skills
• Good time management and organisational ability
• Guest-focused mindset with excellent customer service skills
• Ability to work under pressure and manage priorities
• Reliability and professionalism

About The Hotel:

The Millennium Hotel London Knightsbridge is a 4-star deluxe, contemporary hotel situated on the impressive location of Knightsbridge, the heart of one of the capital's most upmarket shopping districts. The hotel boasts 222 well-appointed guest rooms, ranging from Standard and Superior rooms to Club rooms and Luxury suites. Guests can choose to meet at Babette, a lively lounge bar and the perfect spot for lunch, dinner or drinks on the charming outdoor terrace.

About The Group:

Millennium Hotels and Resorts own and operate a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, as well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with an apprenticeship and develop your career within our Brands.

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Day per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service-related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

If you thrive on being the best, you can and want to join our team then look no further and apply now! We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.