At a Glance
- Tasks: Lead hotel operations and ensure exceptional guest experiences every day.
- Company: Join Millennium Gloucester London Kensington, part of a global hotel group.
- Benefits: Enjoy social events, training, career development, and employee discounts.
- Other info: Dynamic work environment with opportunities for growth and promotion.
- Why this job: Be a key player in a vibrant team and shape the future of hospitality.
- Qualifications: Experience in hotel management and strong leadership skills required.
The predicted salary is between 40000 - 50000 € per year.
Millennium Gloucester London Kensington hotel is looking for a Hotel Manager to lead our operational teams to success due to an internal promotion. Reporting directly to the General Manager, the Hotel Manager is responsible for overseeing the day-to-day running and assisting with the strategic planning of the hotel operation. You will deputise in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market.
Key Responsibilities
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
- Assisting with the development of any relevant short- & long-term strategic goals.
- Lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issues and team engagement initiatives.
- Plan and implement the delivery of service for all operational departments to meet and exceed guest expectations.
- The hotel highly values team spirit and operates on a rotating duties approach. The successful candidate may also be required to assist with any duty or covering for team members in case of emergency.
- Background in branded hotels or large hotels is preferred – so you will understand how we work.
- Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward.
- Excellent customer service skills, standards driven, good organisational skills.
Requirements / Skills
- Have the ability to maintain and enhance a guest and team centric culture.
- Communicate effectively at all levels both verbally and in writing.
- Influence, lead and inspire confidence.
- Imbue a coaching, supporting and challenging mentality that delivers operational results.
- Build effective and productive relationships (internal & external).
- Create an open environment.
- Identify and manage best resources to achieve targets.
- Translate strategies into practical plans.
- Excellent customer service skills, standards driven, good organisational skills.
Benefits
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary review.
- Interest-free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service-related holiday scheme.
- Eye Care Vouchers.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
- Recommend a Friend Scheme.
- and many more.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Hotel Manager employer: Millennium Hotels UK/EU - Careers
Millennium Gloucester London Kensington hotel is an exceptional employer, offering a vibrant work culture that prioritises team spirit and employee development. With a strong focus on career growth, comprehensive training programmes, and a range of benefits including social events and health plans, this role provides a unique opportunity to lead a dedicated team in one of London's premier hospitality settings.
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Hotel Manager role.
✨Tip Number 2
Prepare for interviews by researching the hotel and its culture. Understand their values and how they operate. We want you to show that you’re not just a fit for the role, but also for the team spirit they cherish. Tailor your responses to reflect their ethos!
✨Tip Number 3
Practice your leadership skills! As a potential Hotel Manager, you’ll need to demonstrate your ability to lead and inspire a team. We suggest role-playing common scenarios or even volunteering to lead projects to showcase your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Hotel Manager position!
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how you can bring warmth and friendliness to our team, so share any relevant experiences that highlight your passion for guest service.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Hotel Manager role. We’re looking for someone who understands the ins and outs of hotel operations, so mention any relevant skills or experiences that align with our needs.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements and skills are easy to spot. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Hotel Operations
Familiarise yourself with the daily operations of a hotel, especially in a branded or large hotel setting. Be ready to discuss how you would manage various departments and ensure exceptional guest service, as this will show your understanding of the role.
✨Showcase Leadership Skills
Prepare examples of how you've led and motivated teams in the past. Highlight your experience in recruitment, training, and team engagement initiatives, as these are crucial for the Hotel Manager position.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since effective communication is key in this role, be prepared to demonstrate how you can influence and inspire confidence among your team and guests.
✨Emphasise Guest-Centric Culture
Be ready to discuss how you maintain and enhance a guest-centric culture. Share specific strategies you've implemented in previous roles to exceed guest expectations and create a warm, friendly environment.
