At a Glance
- Tasks: Lead hotel operations and ensure exceptional guest experiences every day.
- Company: Join Millennium Gloucester London Kensington, part of a global hotel group.
- Benefits: Enjoy social events, training, career development, and employee discounts.
- Other info: Dynamic team environment with opportunities for growth and promotion.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in branded or large hotels and strong customer service skills.
The predicted salary is between 40000 - 50000 € per year.
Millennium Gloucester London Kensington hotel is looking for a Hotel Manager to lead our operational teams to success due to an internal promotion. Reporting directly to the General Manager, the Hotel Manager is responsible for overseeing the day-to-day running and assisting with the strategic planning of the hotel operation. You will deputise in the absence of the General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market.
Key Responsibilities
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
- Assisting with the development of any relevant short- & long-term strategic goals.
- Lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issues and team engagement initiatives.
- Plan and implement the delivery of service for all operational departments to meet and exceed guest expectations.
- Assist with any duty or covering for team members in case of emergency.
- Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward.
Requirements / Skills
- Have the ability to maintain and enhance a guest and team centric culture.
- Communicate effectively at all levels both verbally and in writing.
- Influence, lead and inspire confidence.
- Imbue a coaching, supporting and challenging mentality that delivers operational results.
- Build effective and productive relationships (internal & external).
- Create an open environment.
- Identify and manage best resources to achieve targets.
- Translate strategies into practical plans.
Benefits
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary review.
- Interest-free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service-related holiday scheme.
- Eye Care Vouchers.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
- Recommend a Friend Scheme.
- and many more.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Hotel Manager employer: Millennium Hotels UK/EU - Careers
Millennium Gloucester London Kensington hotel is an exceptional employer, offering a vibrant work culture that prioritises team spirit and employee development. With a strong focus on career growth, comprehensive training programmes, and a range of benefits including social events and discounted accommodation, this role provides a unique opportunity to lead a dedicated team in one of London's premier hospitality settings.
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees of Millennium Gloucester London Kensington hotel on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. We want to see that you’re genuinely interested in the role and the company, so come armed with questions that show you’ve done your homework.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or improved guest experiences in previous roles. We love to hear about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Millennium Hotels and Resorts.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hotel Manager role. Highlight your leadership experience, customer service skills, and any relevant hotel management background to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how you can contribute to our team. Be sure to mention specific examples of how you've led teams or improved guest experiences in the past.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and well-structured. Use professional language but keep it friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, make sure you research Millennium Gloucester London Kensington thoroughly. Understand their values, guest service standards, and any recent news or changes. This will help you demonstrate your genuine interest in the hotel and how you can contribute to its success.
✨Showcase Your Leadership Skills
As a Hotel Manager, you'll need to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire confidence and drive results. Be ready to discuss your approach to employee engagement and development.
✨Emphasise Customer Service Excellence
Customer service is key in the hospitality industry. Be prepared to share specific instances where you've gone above and beyond to enhance guest experiences. Highlight your standards-driven approach and how you ensure that your team delivers exceptional service consistently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think about potential scenarios you might face as a Hotel Manager and how you would address them. This will show your strategic thinking and readiness to take on the role.
