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- Tasks: Lead the hotel operations, ensuring top-notch guest experiences and financial success.
- Company: Join Millennium Hotels & Resorts, a global leader with over 120 unique hotels.
- Benefits: Enjoy a culture of inclusion, career growth opportunities, and a supportive team environment.
- Why this job: Make a real impact in hospitality while developing your leadership skills in a vibrant setting.
- Qualifications: Proven experience in hotel management with strong communication and commercial skills.
- Other info: Work at the scenic Copthorne Hotel Manchester, close to MediaCityUK.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a General Manager to join the team at Copthorne Hotel Manchester
As a General Manager you will be working hand in hand with the Cluster General Manager and will oversee day-to-day running of the hotel by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer
The responsibilities of the General Manager will include:
- Achieving budgeted targets and consistently deliver Brand and Company standards.
- Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
- Oversee the day to day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
- Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
- To ensure the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
- Lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
- Ensuring compliance with HR policies and procedures by all members of staff.
- Proactively manage resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.
To be successful in this role you will have:
- An already exceptional track record driving business in a similar role within a full-service hotel
- Experience working in a branded hotel
- A strong commercial acumen.
- Effective communication and leadership skills, with the ability to communicate across of levels
About the Hotel:
The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
Hotel General Manager employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel General Manager
✨Tip Number 1
Familiarize yourself with the Copthorne Hotel Manchester and its unique offerings. Understanding the hotel's brand standards and guest experience will help you demonstrate your alignment with their values during the interview.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that showcase your ability to drive business results in a hotel setting. Highlight your commercial acumen and leadership skills to stand out as a candidate.
✨Tip Number 4
Research the local community around Salford Quays and think about how you can enhance the hotel's presence there. Being able to articulate ideas for community engagement can set you apart from other candidates.
We think you need these skills to ace Hotel General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing full-service hotels, focusing on your achievements in driving business and customer satisfaction. Use specific metrics to demonstrate your success.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your leadership style aligns with the values of Millennium Hotels & Resorts. Mention your understanding of brand standards and your commitment to creating a unique guest experience.
Showcase Your Commercial Acumen: Provide examples in your application that showcase your strong commercial acumen. Discuss how you have previously managed resources to increase sales and reduce costs while maintaining high standards.
Highlight Team Leadership Skills: Emphasize your ability to lead and motivate a team. Share specific instances where you have fostered a positive work environment and improved employee morale, which in turn enhanced customer service.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Showcase Your Leadership Skills
As a General Manager, effective leadership is crucial. Be prepared to discuss your previous experiences in leading teams, resolving conflicts, and fostering a positive work environment. Highlight specific examples where you successfully motivated your team to achieve goals.
✨Demonstrate Financial Acumen
Since maximizing financial returns is a key responsibility, come ready to discuss your experience with budgeting, forecasting, and financial analysis. Share how you've previously driven revenue growth and managed costs effectively in a hotel setting.
✨Emphasize Customer Satisfaction
Customer satisfaction is at the heart of the hospitality industry. Prepare to share strategies you've implemented to enhance guest experiences and loyalty. Discuss any metrics or feedback that demonstrate your success in this area.
✨Understand the Brand and Community
Familiarize yourself with Millennium Hotels & Resorts and the Copthorne Hotel Manchester specifically. Be ready to discuss how you can contribute to building brand awareness in the local community and maintaining brand standards within the hotel.
