Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for VIP guests, ensuring their stay is unforgettable.
- Company: Join Millennium Hotels UK, a global hotel group that values diversity and inclusion.
- Benefits: Enjoy social events, training, career development, and discounts on accommodation worldwide.
- Why this job: Make a real impact on guest experiences while growing your career in hospitality.
- Qualifications: Experience in a 4- or 5-star hotel is a plus, but passion is key!
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Copthorne Hotel Slough-Windsor is looking for a Guest Services Executive who is the primary point of contact for VIP and returning guests. Your role is to ensure they receive personalised attention and a seamless journey from arrival to departure. You will also handle guest inquiries and complaints both in person and via email, working closely with all departments to uphold high service standards.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You will learn not only from your fellow colleagues, but also through our M Academy, where you will be able to excel your career through apprenticeships and further develop your career within our brands.
Key Information
- Hours of work: 30 hrs weekly
We Offer
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Key Responsibilities
- Warmly greet guests by name to create a positive first impression and make them feel welcome
- Be familiar with the daily VIP list and associated amenities, ensuring all SOPs are followed
- Create personalised plans and experiences upon guest request
- Communicate and coordinate special service requests for VIP guests pre-, during, and post-stay
- Identify and propose service improvements to Senior Management for approval
- Complete detailed handovers to ensure consistent communication across shifts
- Clearly communicate VIP guest preferences and plans to all relevant departments
- Maintain in-depth knowledge of the hotel's services, facilities, and local attractions
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer. If you are passionate about delivering outstanding guest experiences, leading high-performing teams, and developing your career within a global hotel group, we would love to hear from you. Apply now and take the next step in your career with Millennium Hotels UK!
Experience gained within a 4- or 5-star hotel environment would be highly advantageous and warmly welcomed.
Guest Services Executive employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the hotel, be ready to introduce yourself and share why you're the perfect fit for the Guest Services Executive role. Keep it friendly and confident!
✨Tip Number 3
Show up at events! Attend local job fairs or hospitality events where Millennium Hotels UK might be present. It's a great way to meet the team and show your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Personalise Your Application: When applying for the Guest Services Executive role, make sure to tailor your application to highlight your experience with VIP guests and personalised service. We want to see how you can create memorable experiences for our guests!
Show Off Your Communication Skills: Since you'll be handling guest inquiries and complaints, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and friendly language to show us how you can connect with guests and colleagues alike.
Highlight Relevant Experience: If you've worked in a 4- or 5-star hotel before, don’t forget to mention it! We love seeing candidates who have experience in high-pressure environments and can maintain service standards. Share specific examples of your past roles that relate to this position.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your skills and personality right from the start. Let’s get your journey with us started!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Guests
Familiarise yourself with the hotel’s VIP list and amenities before the interview. Being able to discuss how you would greet guests by name and create personalised experiences will show your commitment to exceptional service.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively handled guest inquiries or complaints in the past. Highlighting your ability to communicate clearly and coordinate with different departments will demonstrate that you can maintain high service standards.
✨Demonstrate Problem-Solving Abilities
Think of a time when you identified a service improvement in a previous role. Be ready to share this experience and how it positively impacted guest satisfaction, as this aligns with the hotel's focus on continuous improvement.
✨Research the Company Culture
Understand Millennium Hotels UK’s values around inclusion and personal growth. During the interview, express how you resonate with their culture and how you see yourself contributing to a welcoming environment for both guests and colleagues.