At a Glance
- Tasks: Deliver exceptional guest experiences and manage feedback in a vibrant hotel environment.
- Company: Join the Millennium Hotel London Knightsbridge, a 4-star property in a prime location.
- Benefits: Enjoy social events, training, career development, and discounts on accommodation and dining.
- Other info: Dynamic team culture with real opportunities for growth and promotion.
- Why this job: Be the face of hospitality and create memorable moments for guests every day.
- Qualifications: Experience in guest relations, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
Join the Millennium Family! If you want to be part of our 4-star property at the amazing location of Knightsbridge, don't miss the exciting opportunity we currently have at The Millennium Hotel London Knightsbridge for an experienced Guest Relations.
Responsibilities
- Guest Experience & Service Excellence: Act as the primary point of contact for guests and VIPs, delivering exceptional service and creating memorable experiences throughout the guest journey. Manage guest feedback, complaints, and service recovery, ensuring issues are resolved promptly and professionally.
- Operational Leadership: Lead the Front Office operation during assigned shifts and act as Manager on Duty when required. Supervise Front Office, Concierge, and Host teams, ensuring service standards, brand expectations, and operational procedures are consistently maintained.
- Cross-Department Collaboration: Work closely with Housekeeping, Food & Beverage, Maintenance, and Meeting & Events teams to ensure seamless operations, room readiness, and successful event delivery. Promote effective communication across departments to enhance the overall guest experience.
- Team Development: Support, coach, and motivate team members, fostering a positive and guest-focused culture. Conduct shift briefings and ensure teams are informed, engaged, and operating efficiently.
- Compliance & Safety: Ensure compliance with hotel policies, health and safety regulations, licensing requirements, and emergency procedures. Take responsibility for incident management and operational decision-making during shifts.
Qualifications
- Opera Cloud/Opera experience
- Previous experience in a hotel reception or guest relations role
- Ability to multitask
- Well-presented, professional, and customer oriented
- Strong interpersonal and communication skills
- Ability to work flexible shifts, including evenings, weekends, and public holidays
- Calm under pressure
- Strong organisational skills and attention to detail
- Motivate and collaborate effectively with colleagues in the hotel
- Friendly and approachable
- Excellent problem-solving skills
Benefits
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service-related holiday scheme
- Discount on accommodation worldwide and 50% off Food and Beverage outlets
- Life Assurance
- Recommend a Friend Scheme
- Real opportunities to develop and gain promotion within the industry
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID scanners and software.
Guest Relations employer: Millennium Hotels UK/EU - Careers
At The Millennium Hotel London Knightsbridge, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises guest experience and team development. Our location in the heart of Knightsbridge provides a unique opportunity to engage with a diverse clientele while enjoying benefits such as career growth, comprehensive training, and a supportive environment that values employee wellbeing and collaboration.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels UK/EU - Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels UK/EU - Careers
Don't be shy about reaching out to Millennium Hotels UK/EU - Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels UK/EU - Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
