Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise group bookings, ensuring seamless event coordination and excellent customer service.
- Company: Join Millennium Hotels, a global leader in hospitality with a diverse and inclusive culture.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Why this job: Make an impact in the hospitality industry while developing your career in a dynamic setting.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for career growth and a vibrant team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
At Millennium Hotels UK, we are seeking a Groups Supervisor to support the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role involves providing excellent customer service to all customers at all times. As a Groups Supervisor, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Key responsibilities:- Managing and converting incoming Groups Business enquiries according to department standards, including proposal negotiation, upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management.
- Managing site visits for clients, bookers and event suppliers.
- Maintaining up-to-date knowledge of competitor hotels and venues.
- Ensuring the team manages multi-property enquiries in a sensible manner.
- Supervising all professional post-contract communication, queries, amendments and planning with the client, right up to their event date.
- Resolving client disputes and complaints in a professional manner and within the guidelines issued.
- Working on behalf of, selling and converting the Group's business facility.
- Supporting accurate production of daily, weekly & monthly management information.
- Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapting according to system and process changes required for the department.
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, offering real opportunities to develop and gain promotion within the industry.
Groups Supervisor - Central Office employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Supervisor - Central Office
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Millennium Hotels and understanding their values. Be ready to discuss how your skills align with their mission of fostering strong client relationships and maximising revenue.
✨Tip Number 3
Practice your pitch! When you get the chance to meet with recruiters or hiring managers, be clear about what you bring to the table. Highlight your experience in managing group business enquiries and your knack for excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Millennium Hotels team.
We think you need these skills to ace Groups Supervisor - Central Office
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Groups Supervisor role. Highlight your relevant experience in managing client relationships and sales techniques, as this will show us you understand what we're looking for.
Showcase Your Customer Service Skills: Since excellent customer service is key for this position, share specific examples of how you've gone above and beyond for clients in the past. We love to see how you handle challenges and resolve disputes professionally.
Research and Reflect: Take some time to research Millennium Hotels and our values. Reflect on how your personal values align with ours, especially around inclusion and empowerment. This will help you stand out in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Stuff
Before the interview, make sure you research Millennium Hotels and their Groups department. Understand their values, recent news, and what sets them apart in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Groups Supervisor, excellent customer service is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved disputes. Highlight your ability to stay calm under pressure and how you ensure client satisfaction.
✨Be Ready for Role-Specific Questions
Expect questions about managing group bookings, upselling techniques, and handling multi-property enquiries. Think of specific scenarios where you've demonstrated these skills. Practising your responses can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team dynamics, opportunities for career development, or how they measure success in the Groups department. It shows you're engaged and serious about the position.
