Groups Reservations Executive

Millennium Gloucester Hotel London Kensington is seeking a Groups Reservations Executive, responsible for managing all incoming group accommodation enquiries, preparing accurate rate quotations subject to availability, and maximising Rooms Revenue. The role also involves maintaining precise and comprehensive records of all group bookings and proactively identifying every opportunity to optimise revenue potential for the hotel.

Key Responsibilities:

• Responding promptly and professionally to all incoming group enquiries, providing accurate, detailed, and competitive quotations.
• Making informed decisions on the acceptance or rejection of group bookings based on rate strategy, availability, and revenue optimisation.
• Demonstrating full proficiency in the operation, functionality, and standards of the OPERA reservations system.
• Accurately inputting all group reservations into OPERA, ensuring complete and correct details in line with departmental standards.
• Maintaining a rolling monthly overview of all incoming groups, options held, and tentative bookings to ensure accurate inventory management.
• Liaising closely with Sales, Revenue, and Front Office teams to ensure seamless communication and delivery of group requirements.
• Supporting the Reservations Manager in monitoring group pick‑up, forecasting, and revenue opportunities.

Experience & Qualifications:

• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills, with the ability to engage confidently across all levels of the organisation.
• Strong organisational skills, with the ability to prioritise and manage multiple tasks simultaneously.
• A proactive approach, with the ability to handle unexpected situations and last‑minute changes effectively.
• Ability to manage sensitive and confidential information with professionalism.
• Previous experience in hotel reservations or groups coordination is advantageous, particularly within a large hotel environment.

The successful candidate will be:

• Enthusiastic, self‑motivated, proactive, and resourceful, with a strong eye for detail.
• Skilled in presentation, negotiation, and communication, with the ability to build strong relationships with clients and internal departments.
• A collaborative team player.
• Able to work efficiently under pressure in a fast‑paced environment.

About The Hotel:

Millennium Gloucester Hotel London Kensington is an impressive 4‑star deluxe property located in the heart of Kensington, just moments from Gloucester Road Underground station, offering excellent connectivity across London. The hotel features 610 spacious guest rooms and a diverse selection of dining options, including the popular Humphrey's Café & Bar, South West 7, and the renowned Bombay Brasserie. The hotel also houses the Millennium Conference Centre, offering 26 versatile function rooms across 1,600m², accommodating up to 600 delegates. The stunning conservatory, complete with palm trees, a piano, exclusive bar area and dance floor, can host up to 300 guests.

About The Group:

Millennium Hotels and Resorts operates over 120 hotels worldwide. In Europe, our 21 properties offer exceptional access to landmark destinations, iconic attractions, and key business hubs. Our hotels are grouped into four distinct collections: Leng's Collection, M Social Collection, Millennium Collection, and Copthorne Collection. Each collection has its own unique identity, tailored to suit a wide range of guest preferences and travel styles.

For You:

We offer a comprehensive benefits package, including:

• Social Events, Wellbeing and Team Activities.
• Training and development opportunities.
• Cash Health Plan cover option.
• Pension.
• Salary Sacrifice Scheme.
• Career development and salary reviews.
• Interest‑free Season Ticket Loan Scheme.
• 1 fully paid Volunteer Day per year.
• Complimentary meals prepared by our chefs.
• Length of Service holiday scheme.
• My Millennium discount perks.
• Worldwide accommodation discounts and 50% off Food & Beverage outlets.
• Life Assurance.
• Recommend a Friend Scheme along with genuine opportunities for career progression within the industry.

We are an equal opportunities employer. In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required during the recruitment process. To support compliance with identity verification, successful applicants will be required to provide their Right to Work documentation, which will be validated using Trust ID Scanners and Software.