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- Tasks: Oversee hotel operations at night, ensuring guest satisfaction and safety.
- Company: Join the Millennium Hotel Glasgow, a stylish Victorian gem in the city centre.
- Benefits: Competitive salary, health plan, discounts, and career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Hotel management experience and excellent customer service skills required.
- Other info: Enjoy social events, team activities, and a supportive work environment.
The predicted salary is between 25000 - 32000 £ per year.
The Millennium Hotel Glasgow is seeking an experienced Night Manager who will be responsible for the smooth operation of the hotel during the night to ensure high standards of guest satisfaction are achieved consistently.
Key responsibilities:
- Receiving a hand-over from the Duty Manager and ensuring that all aspects of night service are dealt with in an efficient and effective manner, under your supervision.
- Providing a warm welcome to guests on arrival at check-in and dealing with guest enquiries and resolving queries effectively.
- Ensuring that guest billing is accurate on check-out and payment is received on departure complying with hotel procedures.
- Ensuring the night audit function is completed accurately on a timely basis.
- Ensuring all entrances to the hotel and car park are locked at an appropriate time and full night security measures are followed for the safety of staff and guests. This includes all hotel emergency/fire evacuation procedures complying with Health & Safety requirements.
- Communicating effectively with the Front Office Manager and wider hotel team.
Desired qualifications:
- Hotel experience.
- Night audit experience.
- Management/supervisory experience.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Local area knowledge.
- Ability to work on a rota basis, including weekends, with a 4 on 4 off shift pattern.
About the Hotel:
The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city's cultural and retail activities and offers 61 stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge. The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Benefits:
- Cash Health Plan cover option.
- Salary - £28,141.68.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible.
- Real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Night Manager in Glasgow employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings at places like the Millennium Hotel Glasgow. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by brushing up on your night management skills. Think about scenarios you’ve handled in the past and how they relate to the responsibilities listed in the job description. We want to see how you can bring your experience to the table!
✨Tip Number 3
Show off your customer service skills during the interview! Share specific examples of how you've gone above and beyond for guests. Remember, it’s all about making that personal connection and demonstrating your commitment to guest satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Night Manager role!
We think you need these skills to ace Night Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant hotel experience and management skills. We want to see how your background aligns with the Night Manager role, so don’t be shy about showcasing your customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and why you’re excited about this opportunity at Millennium Hotel Glasgow. Let us know what makes you the perfect fit for our team.
Showcase Your Night Audit Experience: Since night audits are a key responsibility, make sure to mention any relevant experience you have in this area. We’re looking for someone who can handle this task efficiently, so give us the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Hotel Inside Out
Before the interview, make sure you research The Millennium Hotel Glasgow thoroughly. Familiarise yourself with its services, amenities, and unique features. This will not only show your genuine interest but also help you answer questions about how you can enhance guest satisfaction.
✨Showcase Your Customer Service Skills
As a Night Manager, excellent customer service is key. Prepare examples from your past experiences where you successfully resolved guest issues or went above and beyond to ensure their satisfaction. This will demonstrate your capability in handling the responsibilities of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of situations where you had to manage a crisis or ensure safety protocols were followed. Practising these scenarios will help you respond confidently during the interview.
✨Highlight Your Management Experience
Since the role requires supervisory experience, be prepared to discuss your management style and how you've led teams in the past. Share specific instances where you motivated staff or improved team performance, as this will illustrate your leadership capabilities.