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For Companies At a Glance
- Tasks: Deliver excellent customer service and ensure guest satisfaction during night shifts.
- Company: Join the Millennium Hotel Glasgow, a stylish Victorian hotel in a vibrant location.
- Benefits: Earn £12.71 per hour, enjoy employee discounts, and access career development opportunities.
- Other info: Be part of a supportive team with fun social events and wellbeing activities.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel at home.
- Qualifications: Experience in quality hotels and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Do you enjoy delivering excellent customer service? Are you a great team player? Are you a Night person? If so, this could be an ideal opportunity for you!
Key Responsibilities
- Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with.
- Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift.
- Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night.
- Providing general security in the Hotel and carrying out security back up procedures, as requested, and informing the Night Manager of issues to ensure that they are dealt with effectively.
- Cashing up procedures.
- Following the check in and check out policy procedures for guests arriving late or departing early.
- Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts.
- Ensuring the restaurant is set up and prepared for Breakfast.
What we are looking for
- Previous experience in a quality hotel.
- Experience of Night shift.
- Excellent communication skills.
- The ability to work well under pressure with a positive, ‘can do' attitude.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Ability to work a variety of shifts, depending on the needs of the business.
About The Hotel
The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city's cultural and retail activities and stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge. The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.
About The Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng's Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you
- We offer a competitive benefits package including:
- Cash Health Plan cover option.
- £12.71 per hour.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible and many more!
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Casual Night Porter in Glasgow employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Night Porter in Glasgow
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on the Millennium Hotel Glasgow. Familiarise yourself with their services and vibe. This will help you show genuine interest and tailor your answers to fit their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for a guest. We want to hear those stories during the interview!
✨Tip Number 3
Be ready for night shift questions! As a Night Porter, you'll need to demonstrate that you're comfortable working late hours. Prepare to discuss how you manage your energy levels and stay productive during the night.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your relevant experience in your application!
We think you need these skills to ace Casual Night Porter in Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We love candidates who can demonstrate their ability to create a friendly and efficient atmosphere for guests, especially during those late-night shifts!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we’re looking for. Mention your previous experience in quality hotels and any relevant night shift work to show us you’re the perfect fit for this role.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A positive, ‘can do’ attitude is exactly what we’re after, so show us how you embody that spirit.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our team at the Millennium Hotel Glasgow!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Off Your Customer Service Skills
Make sure to highlight your experience in delivering excellent customer service. Think of specific examples where you went above and beyond for a guest, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Being a great team player is crucial for this role. Prepare to discuss how you've collaborated with colleagues in the past, especially during busy shifts or challenging situations. This shows you can handle pressure while supporting your team.
✨Night Owl Vibes
Since this is a night position, express your enthusiasm for working at night. Share any previous night shift experiences and how you managed your energy levels to stay alert and efficient throughout the shift.
✨Know the Hotel Inside Out
Familiarise yourself with the Millennium Hotel Glasgow and its offerings. Mentioning specific features, like the Brasserie on George Square or the Club Lounge, can show your genuine interest in the hotel and its guests.