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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join a historic hotel inspired by The Beatles, part of a global hotel group.
- Benefits: Enjoy bonuses, social events, training, and discounts on accommodation worldwide.
- Other info: Work in a beautifully restored hotel with a rich history and creative atmosphere.
- Why this job: Be part of a vibrant team in a unique, stylish environment with growth opportunities.
- Qualifications: Experience in luxury hotels and excellent communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Our Hard Days Night Hotel is looking for a passionate Front Office Manager who can deliver our unique guest experience, from their arrival through their guest journey to their departure; delivering excellent guest service will underpin everything you do while working in a collaborative and supportive way with other hotel areas.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Front Office Manager experience and skills:
- Ideally experience in a similar position within a luxury 4 or 5 star environment is desirable
- Current experience within a hotel or similar environment
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues
- Effective organisational skills; able to prioritise tasks and self-manage a workload
- Excellent personal presentation with a warm and welcoming personality
- Friendly, approachable and professional
- Strong eye for details
In return we offer:
- Bonus
- Social Events, Wellbeing and Team Activities
- Training and development
- Private Medical cover
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel:
Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork. The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Front Office Manager employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be yourself. Your warm and welcoming nature is exactly what they’re looking for in a Front Office Manager.
✨Tip Number 3
Prepare for those interviews! Research the hotel and its unique guest experience. Think about how your skills can enhance their service and be ready to share specific examples from your past roles that demonstrate your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Front Office Manager position!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Front Office Manager role shine through. We want to see how much you care about delivering an exceptional guest experience and how you can contribute to our unique hotel culture.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in luxury hotel environments. We’re looking for specific examples of how you've excelled in similar roles, so don’t hold back on showcasing your achievements!
Be Personable: Your written application should reflect your warm and welcoming personality. Use a friendly tone and be approachable in your language; we want to get a sense of who you are beyond just your qualifications.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, make sure you research Our Hard Days Night Hotel thoroughly. Familiarise yourself with its history, unique features, and the guest experience it aims to deliver. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Front Office Manager, excellent communication is key. Prepare examples of how you've effectively communicated with guests and colleagues in previous roles. Think about times when you motivated your team or resolved conflicts, as these stories will highlight your ability to connect with all levels in the business.
✨Demonstrate Organisational Prowess
Be ready to discuss how you prioritise tasks and manage your workload. Consider using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you convey your effective organisational skills clearly and concisely.
✨Emphasise Your Attention to Detail
In the hospitality industry, a strong eye for detail can set you apart. Prepare to share specific examples where your attention to detail made a difference in guest satisfaction or operational efficiency. This will reinforce your suitability for the role and your commitment to delivering an exceptional guest experience.