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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join the iconic Hard Days Night Hotel, celebrating The Beatles' legacy.
- Benefits: Enjoy bonuses, social events, private medical cover, and career development.
- Other info: Opportunities for growth and discounts on global hotel stays.
- Why this job: Be part of a vibrant team in a historic hotel with unique charm.
- Qualifications: Experience in luxury hotels and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our Hard Days Night Hotel is looking for a passionate Front Office Manager who can deliver our unique guest experience, from their arrival through their guest journey to their departure. Delivering excellent guest service will underpin everything you do while working in a collaborative and supportive way with other hotel areas.
Front Office Manager experience and skills:
- Ideally experience in a similar position within a luxury 4 or 5 star environment is desirable
- Current experience within a hotel or similar environment
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues
- Effective organisational skills; able to prioritise tasks and self-manage a workload
- Excellent personal presentation with a warm and welcoming personality
- Friendly, approachable and professional
- Strong eye for details
In return we offer:
- Bonus
- Social Events, Wellbeing and Team Activities
- Training and development
- Private Medical cover
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel:
Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork. The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Front Office Manager employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Millennium Hotels & Resorts. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can connect with guests and colleagues alike.
✨Tip Number 3
Do your homework! Familiarise yourself with the hotel’s history and unique offerings, like the Beatles theme. This will not only impress them but also help you tailor your answers to fit their vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Millennium family.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Front Office Manager role shine through. We want to see how much you care about delivering a unique guest experience and how you can contribute to our hotel’s vibe.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in luxury hotel environments. We’re looking for specific examples of how you've excelled in similar roles, so don’t hold back on those details!
Be Personable: Your written application should reflect your warm and welcoming personality. Use a friendly tone and make it clear that you’re approachable and ready to connect with guests and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Our Hard Days Night Hotel!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, make sure to research Our Hard Days Night Hotel thoroughly. Familiarise yourself with its history, unique features, and the guest experience it aims to deliver. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their vision.
✨Showcase Your Communication Skills
As a Front Office Manager, excellent communication is key. During the interview, demonstrate your ability to connect with people at all levels. Share examples of how you've motivated colleagues or resolved guest issues in the past, highlighting your friendly and professional approach.
✨Emphasise Organisational Skills
The role requires effective organisational skills, so be prepared to discuss how you prioritise tasks and manage your workload. You might want to share specific strategies or tools you use to stay organised, which will show that you're proactive and capable of handling the demands of the position.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Make sure to present yourself well during the interview. Choose an outfit that reflects the hotel's standards and showcases your attention to detail. A polished appearance will reinforce your professionalism and readiness for the role.