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- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join the iconic Hard Days Night Hotel, celebrating The Beatles' legacy.
- Benefits: Enjoy bonuses, social events, private medical cover, and career development.
- Why this job: Be part of a vibrant team in a historic hotel with unique charm.
- Qualifications: Experience in luxury hotels and excellent communication skills required.
- Other info: Opportunities for growth and discounts on global hotel stays.
The predicted salary is between 36000 - 60000 £ per year.
Our Hard Days Night Hotel is looking for a passionate Front Office Manager who can deliver our unique guest experience, from their arrival through their guest journey to their departure. Delivering excellent guest service will underpin everything you do while working in a collaborative and supportive way with other hotel areas.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Front Office Manager experience and skills:
- Ideally experience in a similar position within a luxury 4 or 5 star environment is desirable
- Current experience within a hotel or similar environment
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues
- Effective organisational skills; able to prioritise tasks and self-manage a workload
- Excellent personal presentation with a warm and welcoming personality
- Friendly, approachable and professional
- Strong eye for details
In return we offer:
- Bonus
- Social Events, Wellbeing and Team Activities
- Training and development
- Private Medical cover
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel:
Housed in the magnificent Grade II listed Central Buildings, dating back to 1884, the beautifully restored boutique hotel is steeped in history. The Beatles-inspired hotel features elegantly furnished and individually decorated rooms with specially commissioned artwork. The hotel’s flagship restaurant, Blakes, is named after pop artist Sir Peter Blake who created the artwork for the cover of the Sgt Peppers album cover. Guests can indulge in a delicious meal whilst surrounded by wall to wall Beatles artwork. The hotel has 2 bars, Bar Four, one of Liverpool’s premier cocktail bars and The Lounge & Bar which hosts some of the city’s top acoustic musicians every Friday and Saturday night.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Front Office Manager employer: Millennium Hotels UK / EU - Careers
Contact Detail:
Millennium Hotels UK / EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at Millennium Hotels & Resorts. A friendly chat can open doors and give you insider info about the Front Office Manager role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and welcoming nature shine through. Remember, they’re looking for someone who can connect with guests and colleagues alike.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve delivered excellent guest service or handled challenging situations. This will show them you’ve got the skills they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Millennium family.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Front Office Manager role shine through. We want to see how much you care about delivering an exceptional guest experience and how you can contribute to our unique hotel culture.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in luxury hotel environments. We’re looking for specific examples of how you've excelled in similar roles, so don’t hold back on showcasing your achievements!
Be Personable: Your written application should reflect your warm and welcoming personality. Use a friendly tone and don’t be afraid to let your character come through – we value authenticity and want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Millennium Hotels UK / EU - Careers
✨Know the Hotel Inside Out
Before your interview, make sure you research Our Hard Days Night Hotel thoroughly. Familiarise yourself with its history, unique features, and the guest experience it aims to deliver. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Front Office Manager, excellent communication is key. Prepare examples of how you've effectively communicated with guests and colleagues in previous roles. Think about times when you resolved conflicts or motivated your team, as these stories will highlight your ability to connect with all levels in the business.
✨Demonstrate Organisational Prowess
Be ready to discuss how you prioritise tasks and manage your workload. Consider sharing specific strategies or tools you use to stay organised, especially in a busy hotel environment. This will reassure them that you can handle the demands of the role efficiently.
✨Emphasise Your Attention to Detail
In the hospitality industry, the little things matter. Prepare to talk about how your strong eye for detail has positively impacted guest experiences in the past. Whether it's personal presentation or ensuring every aspect of a guest's stay is perfect, showcasing this trait will set you apart.
