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- Tasks: Support the F&B team with admin tasks and enhance guest experiences.
- Company: Join the vibrant Chelsea Harbour Hotel, known for its exceptional service.
- Benefits: Enjoy competitive salary, social events, training, and discounts on accommodation.
- Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and strong organisational skills are essential.
- Other info: Flexible working hours and opportunities for career growth await you.
The predicted salary is between 25000 - 35000 £ per year.
The Chelsea Harbour Hotel is seeking an experienced Food & Beverage Assistant - Admin to assist and participate in maintaining the high and smooth standards of service according to hotel standards and guest requirements in a friendly, courteous and efficient manner in order to achieve maximum guest satisfaction and increased guest loyalty.
Key Responsibilities
- Administration & Coordination
- Provide administrative support to the F&B management team, prepare and maintain departmental reports.
- Support the coordination of F&B meetings, training sessions, and team communications.
- Update menus & print menus as needed by the team.
- Reservation & Email Management
- Manage incoming F&B reservations via email, including restaurant bookings, private dining, group requests, and event-related meal orders.
- Respond to guest and client enquiries promptly and professionally, providing accurate information on menus, availability, and pricing.
- Record and track all reservations using relevant systems, ensuring accuracy and avoiding overbooking.
- Liaise with Kitchen & operations teams to communicate guest requirements (dietary needs, special occasions, setup requests, etc.).
- Follow up on enquiries to maximise conversion into confirmed bookings and support revenue growth.
- Maintain a high standard of written communication that reflects the hotel's brand and guest care values.
- Arrange for taking payment via payment links where needed.
- Guest Experience & Operations Support
- Support F&B leadership with guest-focused initiatives, promotions, and special events.
- Provide operational support when required, including hosting for the restaurant and bar.
- Assist the wider F&B team during busy periods to ensure smooth service delivery.
Key Skills & Attributes
- Strong organisational and administrative skills with excellent attention to detail.
- Proficient in MS Office (Excel, Word, Outlook) and hospitality systems such as OpenTable and Micros.
- Good understanding of food and beverage operations and guest service standards.
- Excellent written and verbal communication skills.
- Ability to handle sensitive guest and business information confidentially.
- Proactive, flexible, and able to prioritise workload effectively.
Qualifications & Experience
- Previous experience in hospitality, particularly within Food & Beverage operations.
- Experience with reservations systems, guest communication, and F&B service.
Key Information
- Salary: £25000 pa ++ service charge.
- Address: SW10 0XG.
- Working hours: 40 hrs Weekly.
Benefits
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest-free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Food & Beverage Assistant - Admin employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant - Admin
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. You never know who might have a lead on a Food & Beverage Assistant role or can put in a good word for you.
✨Tip Number 2
Get your social media game on point! Follow The Chelsea Harbour Hotel and other relevant companies on platforms like LinkedIn. Engage with their posts and show your enthusiasm for the industry – it could catch the eye of hiring managers.
✨Tip Number 3
Prepare for interviews by practising common questions related to food and beverage operations. Think about how you can showcase your organisational skills and attention to detail, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Food & Beverage Assistant - Admin
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your organisational and administrative skills in your application. We want to see how you can keep things running smoothly, so don’t hold back on sharing your experience with MS Office and any hospitality systems you've used.
Tailor Your Application: Take a moment to customise your application for the Food & Beverage Assistant - Admin role. Use the job description as a guide and sprinkle in some of your own personality to show us why you're the perfect fit for our team!
Keep It Professional: Since you'll be handling guest communications, it's crucial to maintain a high standard of written communication. Make sure your application is clear, concise, and free of typos – it reflects your attention to detail and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d love to join our team!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know Your Stuff
Make sure you brush up on your knowledge of food and beverage operations. Familiarise yourself with common terms, menu items, and the hotel’s service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role involves a lot of administration and coordination, be ready to discuss your organisational skills. Prepare examples of how you've managed multiple tasks or projects in the past, especially in a hospitality setting. Highlight your attention to detail and how it contributes to guest satisfaction.
✨Practice Your Communication
Excellent written and verbal communication is key for this position. Before the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few responses to common questions about handling guest enquiries or managing reservations.
✨Be Proactive and Flexible
The hotel industry can be unpredictable, so demonstrate your proactive attitude and flexibility during the interview. Share examples of times when you adapted to changes or took the initiative to solve a problem. This will show that you can thrive in a dynamic environment.
