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For Companies At a Glance
- Tasks: Lead daily operations and enhance guest experiences at our vibrant hotel.
- Company: Join Millennium Hotels and Resorts, a global leader with over 120 unique hotels.
- Benefits: Enjoy social events, training, discounts, and a supportive work culture.
- Why this job: Make impactful decisions while growing in a diverse and inclusive environment.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Experience career development opportunities and enjoy complimentary meals from our chefs.
The predicted salary is between 36000 - 60000 £ per year.
The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue.
We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential.
Operations Manager key responsibilities:
- Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations
Operations Manager skills:
- Communicate effectively at all levels both verbally and in writing
- Imbue a coaching, supporting and challenging mentality that delivers operational results
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Sales Incentive plan
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Facilities Operations Officer employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Operations Officer
✨Tip Number 1
Familiarise yourself with the specific operations and services offered at The Chelsea Harbour Hotel and Spa. Understanding their unique offerings will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Millennium Hotels and Resorts. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Operations Manager position.
✨Tip Number 3
Prepare to discuss your experience in managing operational departments and how you've successfully exceeded guest expectations in the past. Use specific examples that highlight your ability to communicate effectively and lead teams.
✨Tip Number 4
Showcase your understanding of revenue management and how it impacts overall operations. Being able to articulate your knowledge in this area will set you apart as a candidate who can contribute to the hotel's strategic goals.
We think you need these skills to ace Facilities Operations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Facilities Operations Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operations management. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Tailored Cover Letter: In your cover letter, express your passion for the role and the company. Mention specific aspects of the job that excite you and how you can contribute to the team. Be sure to reflect the company's culture of inclusion and empowerment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an operations role.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Understand the Company Culture
Before your interview, take some time to research Millennium Hotels and Resorts. Familiarise yourself with their values and culture of inclusion. This will help you demonstrate how you align with their mission and how you can contribute positively to their team.
✨Showcase Your Operational Knowledge
As an Operations Manager, having a strong understanding of rooms and revenue is crucial. Be prepared to discuss your previous experiences in managing operations and how you've successfully met guest expectations in the past.
✨Prepare for Behavioural Questions
Expect questions that assess your ability to communicate effectively and lead a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your coaching and supporting mentality in challenging situations.
✨Highlight Your Development Mindset
Millennium Hotels values training and development. Share examples of how you've pursued personal growth in your career, whether through formal training or self-directed learning, and express your enthusiasm for continuing this journey within their organisation.
