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- Tasks: Lead daily operations and enhance guest experiences at a luxury hotel.
- Company: Join Millennium Hotels and Resorts, a global leader with over 120 unique hotels.
- Benefits: Enjoy social events, training, discounts, and a supportive work culture.
- Why this job: Make impactful decisions in a vibrant environment that values your growth.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
- Other info: Experience career development opportunities and enjoy complimentary meals.
The predicted salary is between 36000 - 60000 £ per year.
The Chelsea Harbour Hotel and Spa are currently seeking a passionate Operations Manager. The ideal candidate will oversee day to day operations as this is an exciting role which will impact and influence key decisions and strategies within the business going forward. Ideally, our Operations Manager will have a strong knowledge and understanding of rooms and revenue.
We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential.
Operations Manager key responsibilities:- Planning and implementing the delivery of service for all operational departments to meet and exceed guest expectations
- Communicate effectively at all levels both verbally and in writing
- Imbue a coaching, supporting and challenging mentality that delivers operational results
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Sales Incentive plan
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Facilities and Operations Officer employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities and Operations Officer
✨Tip Number 1
Familiarise yourself with the specific operations and services offered at The Chelsea Harbour Hotel and Spa. Understanding their unique offerings will help you tailor your conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Millennium Hotels and Resorts. They can provide valuable insights into the company culture and expectations, which can help you align your approach and stand out as a candidate.
✨Tip Number 3
Prepare to discuss your experience with revenue management and operational strategies in detail. Highlight specific examples where you've successfully improved service delivery or guest satisfaction, as this aligns closely with the responsibilities of the Operations Manager role.
✨Tip Number 4
Showcase your leadership style by preparing to discuss how you coach and support team members. Be ready to share instances where you've challenged your team to achieve operational results, as this is a key skill for the position.
We think you need these skills to ace Facilities and Operations Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Operations Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in operations management, particularly in areas like rooms and revenue. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the company. Highlight specific experiences that showcase your ability to communicate effectively and lead teams, as well as your understanding of operational strategies.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for an Operations Manager.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Research the Company
Before your interview, take some time to research Millennium Hotels and Resorts. Understand their values, culture, and the specific hotel you’re applying to. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Your Operational Knowledge
As an Operations Manager, you'll need a strong grasp of rooms and revenue management. Be prepared to discuss your previous experiences in these areas and how they can benefit the hotel. Use specific examples to illustrate your expertise.
✨Showcase Your Communication Skills
Effective communication is key for this role. During the interview, practice clear and concise responses. Highlight instances where you've successfully communicated with different teams or departments to achieve operational goals.
✨Emphasise Your Leadership Style
The role requires a coaching and supportive mentality. Be ready to discuss your leadership style and how you motivate and challenge your team. Share examples of how you've fostered a positive work environment in past positions.
