At a Glance
- Tasks: Lead the housekeeping team to create unforgettable guest experiences and maintain high standards.
- Company: Join the prestigious Chelsea Harbour Hotel, known for its exceptional service.
- Benefits: Enjoy bonuses, social events, training, and discounts on accommodation worldwide.
- Other info: Flexible working conditions with opportunities for personal and professional growth.
- Why this job: Make a real impact in hospitality while developing your career in a dynamic environment.
- Qualifications: Experience in hotel operations, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 € per year.
The Chelsea Harbour Hotel is seeking a dynamic and energetic Executive Head Housekeeper to oversee the housekeeping operation and contribute to the overall guest experience. This role requires strong attention to detail, a passion for service excellence, and the ability to create memorable, personalised guest moments while maintaining the highest operational standards.
You will be responsible for:
- Lead and develop the catering/housekeeping team to deliver consistently high service standards in line with Chelsea Harbour brand values
- Manage staffing levels, rotas, payroll inputs, recruitment, training, and performance reviews
- Oversee day‑to‑day operations, including linen, stock control, equipment, uniforms, and VIP room checks
- Ensure health & safety, COSHH compliance, and completion of all mandatory training
- Control costs, reduce wastage, and identify opportunities to improve departmental efficiency and profitability
Essential skills required:
- Ability to multitask
- Capacity to proactively manage housekeeping operations
- Knowledge of Opera, H&S, large hotel operations
- Experience supporting refurbishments or renovation projects
- Skill in communication, guest service and leadership
- Personable, Approachable, Calm under pressure
- Flexible
We offer a benefits package including:
- HOD Bonus Scheme
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Executive Head Housekeeper employer: Millennium Hotels UK/EU - Careers
The Chelsea Harbour Hotel is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee development. With a comprehensive benefits package, including a bonus scheme, training opportunities, and unique perks like complimentary meals and discounts on accommodation, we foster a supportive environment where our team can thrive and grow in their careers while creating memorable experiences for our guests.
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in housekeeping. They might know about openings or can even put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with systems like Opera or managing large teams, make sure to highlight that in conversations. Share specific examples of how you’ve improved efficiency or guest satisfaction in past roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to hotels you’re interested in, like The Chelsea Harbour Hotel, and express your enthusiasm for potential opportunities. You never know what might come up!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for jobs that match your skills. Plus, it shows you’re serious about joining our team and helps us get to know you better.
We think you need these skills to ace Executive Head Housekeeper
Some tips for your application 🫡
Show Your Passion for Service Excellence:When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see how you can create those memorable guest moments that align with our brand values.
Highlight Your Leadership Skills:Make sure to showcase your experience in leading and developing teams. We’re looking for someone who can inspire others and maintain high service standards, so share examples of how you've done this in the past.
Be Detail-Oriented:Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate a well-structured application that reflects your ability to manage operations effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Chelsea Harbour Hotel!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, take some time to research The Chelsea Harbour Hotel. Familiarise yourself with their brand values, guest experience standards, and any recent news or updates. This will show your genuine interest in the role and help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As an Executive Head Housekeeper, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and develop staff. Highlight any specific achievements that demonstrate your leadership style and how it aligns with creating memorable guest experiences.
✨Demonstrate Attention to Detail
Attention to detail is crucial in housekeeping operations. Be ready to discuss how you ensure high service standards and maintain operational efficiency. You might want to share specific processes you've implemented in previous roles that improved quality or reduced waste, showcasing your proactive approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think about situations where you've had to manage multiple tasks or resolve conflicts within your team. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
