At a Glance
- Tasks: Supervise and coordinate meetings and events, ensuring seamless execution and client satisfaction.
- Company: Join Millennium Hotels, a global leader in hospitality with a culture of inclusion.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Other info: Opportunities for career growth and personal development await you.
- Why this job: Be part of a dynamic team that creates memorable experiences for clients.
- Qualifications: Experience in a fast-paced events environment and exceptional communication skills.
The predicted salary is between 32450 - 40000 £ per year.
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. We believe our strength lies in our differences and foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
At Millennium Hotels and Resorts, we want you to have a career that you love to talk about. As global leaders in hospitality, we believe in hiring the best people to deliver the best-in-class services and added value to our guests. If you are passionate, welcoming and always looking to give that little bit extra to others – we have a role for you.
We are seeking a Meeting and Events Supervisor to support the Meetings & Events & Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. This role is pivotal in guiding and supporting our Meetings & Events and group sales efforts across our portfolio of London Hotels.
This role requires you to work closely with our clients, agents, and team members to drive revenue growth, build and maintain strong relationships with our clients and ensure seamless coordination and delivery of all aspects of the event within dedicated SLA’s.
Key responsibilities:- Managing and converting incoming Meetings & Events and Group business enquiries according to departmental standards, including but not limited to proposal negotiation, upsell opportunities, revenue conversion, volume conversion, speed of conversion, business management.
- Responsible for all post-contract communication and queries with the client.
- Be the key point of contact for clients, promoting all versatile meeting and event spaces and ensuring every detail is in place for seamless event execution.
- To work on behalf of, sell and convert Meetings & Events & Groups business facility.
- Support the accurate production of daily, weekly & monthly management information.
- Working with central team and management teams to propose efficiencies and improvements as appropriate and adapt according to system and process changes required for the department.
- Managing site visits for clients, bookers and event suppliers.
- Proven experience in working in a busy, fast-paced Meeting & Events department, ideally within a cluster role.
- Ability to resolve any client disputes and complaints in a professional manner and within the guidelines issued.
- Up-to-date knowledge of competitor hotels and venues.
- A strong understanding of the event booking process.
- Exceptional interpersonal skills and a passion for delivering outstanding service.
- Exceptional communication and interpersonal skills, with the ability to communicate clearly and concisely, both written and in person.
- Organisational expertise and commercial awareness.
- Positive and passionate approach.
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest-free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Meeting and Event Supervisor in Cardiff employer: Millennium Hotels UK/EU - Careers
Join our dynamic team as an IT Infrastructure Manager at our Corporate office, where you will play a pivotal role in maintaining and optimising IT systems across the UK and Europe. We pride ourselves on fostering a collaborative work culture that prioritises employee wellbeing and growth, offering extensive training opportunities, social events, and a comprehensive benefits package including discounts on accommodation and complimentary meals. With a focus on innovation and continuous improvement, this is an excellent opportunity for those looking to make a meaningful impact in a supportive environment.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Event Supervisor in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels UK/EU - Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels UK/EU - Careers
Don't be shy about reaching out to Millennium Hotels UK/EU - Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Meeting and Event Supervisor in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels UK/EU - Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
