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- Tasks: Deliver excellent customer service and manage guest requests efficiently.
- Company: Join the Copthorne Hotel Cardiff-Caerdydd, part of Millennium Hotels and Resorts.
- Benefits: Enjoy competitive pay, employee discounts, and career development opportunities.
- Other info: Flexible shifts available, including some overnight coverage.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Previous hotel receptionist experience and strong problem-solving skills required.
The predicted salary is between 12 - 12 £ per hour.
Do you love talking to people and consider yourself welcoming yet efficient? We're looking for engaging people with good problem‑solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, and ideally you will be someone comfortable multitasking their way through a busy shift, dealing with an array of different guest needs and wants.
Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift to cover holidays, sickness, etc.
As our Casual Receptionist, your main role will be:
- Delivering excellent customer service to all our guests
- Managing all requests we get from guests in a helpful & professional manner
- Contributing fairly to the team's workload on each shift to ensure seamless service for each guest
The ideal candidate will have:
- Previous receptionist experience in a hotel environment using Opera CLOUD
- Excellent problem‑solving & multi‑tasking skills
- Confidence, professionalism and an engaging personality
- Exceptional attention to detail & a passion for the industry
We offer a benefits package including:
- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide!
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Free car parking
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
If this sounds like the perfect opportunity for you then please, apply now!
Casual Receptionist in Cardiff employer: Millennium Hotels UK/EU - Careers
Contact Detail:
Millennium Hotels UK/EU - Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist in Cardiff
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, check out the Copthorne Hotel Cardiff-Caerdydd online. Familiarise yourself with their services and unique features so you can chat confidently about how you can contribute to their guest experience.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with guests, think of some scenarios where you’ve solved problems or made someone’s day better. Share these stories during your interview to show off your personality and professionalism.
✨Tip Number 3
Be flexible with your availability! The job requires working various shifts, including nights. Highlight your willingness to adapt and cover shifts when needed, as this shows you're a team player ready to step up for your colleagues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Millennium Hotels and Resorts. Don’t miss out on this opportunity!
We think you need these skills to ace Casual Receptionist in Cardiff
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous hotel reception experience in your application. We want to see how you've used your skills in a busy environment, so don’t hold back on the details!
Be Personable: Since we’re all about excellent customer service, let your personality shine through in your written application. Use a friendly tone and show us how you connect with guests!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific skills like problem-solving and multitasking that are crucial for the Casual Receptionist role. We love it when candidates do their homework!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at the Copthorne Hotel Cardiff-Caerdydd.
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Show Off Your People Skills
As a Casual Receptionist, your ability to engage with guests is crucial. During the interview, share specific examples of how you've provided excellent customer service in the past. Highlight any situations where you went above and beyond to solve a guest's problem.
✨Demonstrate Multitasking Mastery
The role requires juggling multiple tasks at once, so be prepared to discuss how you handle busy shifts. Bring up instances where you successfully managed various guest requests simultaneously, showcasing your organisational skills and ability to stay calm under pressure.
✨Familiarise Yourself with Opera CLOUD
Since previous experience with Opera CLOUD is a must, make sure you brush up on your knowledge of this system before the interview. If possible, mention any specific features you’ve used and how they helped improve your efficiency in managing guest bookings and requests.
✨Emphasise Your Attention to Detail
Attention to detail is key in hospitality. Prepare to discuss how you ensure accuracy in your work, whether it’s checking in guests or managing reservations. Share examples that demonstrate your meticulous nature and how it positively impacted guest experiences.