At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences with charisma and flair.
- Company: Join the newly updated Copthorne Hotel in Cardiff, a vibrant and welcoming environment.
- Benefits: Enjoy competitive pay, career development, discounts, and a supportive work culture.
- Other info: Full-time, permanent position with opportunities for training and personal growth.
- Why this job: Be a key player in delivering exceptional service and making guests feel at home.
- Qualifications: 2 years in a supervisory role with strong customer service skills and hotel operations knowledge.
The predicted salary is between 29577 - 29577 £ per year.
We're looking for an engaging and charismatic Assistant Front Office Manager to be one of the faces of the newly updated Copthorne Hotel in Cardiff. We're seeking a proficient Assistant Manager to help lead our team of professional front-office colleagues to deliver the best possible experience with charisma and flair.
As Assistant Front Office Manager, you'll manage all aspects of the front office (guest registration, check-out, porter services, concierge—24 hours a day, 7 days a week). You'll support and encourage them to create a warm atmosphere that makes our guests feel at home—regardless of where they have travelled from in the world.
Responsibilities- Provide both strategic and hands-on support to the reception, reservations and night reception teams to deliver a unique guest experience that brings the hotel theme to life.
- Support the Front Office Manager in monitoring the departmental budget and controlling labour costs and expenses, primarily by managing day-to-day staffing requirements.
- Identify team training needs, oversee the training and general development of the Front Office Team, ensuring effective on- and off-job training is completed; provide ongoing mentoring, coaching and regular feedback, manage conflicts, and work consciously to improve all team members’ performance.
- Carry out Duty Manager shifts as required, and have sufficient working knowledge of all other hotel functions to deputise in the absence of the Front Office Manager.
- Minimum of 2 years experience in a supervisory or Assistant Reception Manager position, with working knowledge of all hotel operations.
- Attentive, professional customer-service skills.
- Confidence, professionalism and an engaging personality.
- Experience using Opera CLOUD software (knowledge of MICROS POS software is advantageous).
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in the UK, which will be verified using Trust ID Scanners and Software.
Job Type: Full Time, PermanentBenefits
- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Free / subsidised car parking
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme
- Bereavement leave
- Company pension
- Employee discount
- Free parking
- On-site parking
- Paid volunteer time
Work Location: In person
Assistant Front Office Manager employer: Millennium Hotels UK/EU - Careers
Join the vibrant team at the newly updated Copthorne Hotel in Cardiff, where we prioritise a warm and engaging work culture that fosters personal and professional growth. As an Assistant Front Office Manager, you'll benefit from comprehensive career development pathways, regular salary reviews, and a range of perks including employee discounts on accommodation and food & beverage worldwide. Our commitment to employee wellbeing is reflected in our social events, training opportunities, and supportive environment, making us an excellent employer for those seeking a rewarding career in hospitality.
Contact Details:
Millennium Hotels UK/EU - Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out the Copthorne Hotel's website and social media. This will help you understand their vibe and tailor your responses to show you're a perfect fit.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can bring charisma to the role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Front Office Manager
Some tips for your application 🫡
Show Your Charisma:When writing your application, let your personality shine through! We want to see that engaging and charismatic side of you that will make our guests feel at home. Use a friendly tone and don’t be afraid to show your flair!
Tailor Your Experience:Make sure to highlight your relevant experience in supervisory roles and any specific skills related to front office management. We’re looking for someone who can support our team effectively, so connect your past experiences to the responsibilities listed in the job description.
Be Specific About Your Skills:If you’ve got experience with Opera CLOUD software or any other hotel operations, shout about it! We want to know how your skills can help us deliver a unique guest experience. Specific examples will make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Millennium Hotels UK/EU - Careers
✨Know the Hotel Inside Out
Before your interview, make sure you research the Copthorne Hotel and its unique offerings. Familiarise yourself with their services, guest experience philosophy, and any recent updates or changes. This will show your genuine interest and help you connect your skills to their specific needs.
✨Showcase Your Leadership Skills
As an Assistant Front Office Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring, conflict resolution, and training. Be ready to discuss how you can create a warm atmosphere for guests while also supporting your colleagues.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Think of specific instances where you've gone above and beyond for a guest or resolved a challenging situation. Highlight your attentive and professional customer-service skills, as well as your ability to engage with diverse guests from around the world.
✨Familiarise Yourself with Relevant Software
Since experience with Opera CLOUD software is essential, brush up on your knowledge of it before the interview. If you have experience with MICROS POS software, mention that too! Being able to discuss your technical skills confidently will set you apart from other candidates.
