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- Tasks: Lead the Night team to ensure a safe and welcoming environment for guests.
- Company: Copthorne Hotel Slough - Windsor, part of Millennium Hotels and Resorts.
- Benefits: Enjoy social events, training, discounts, and complimentary meals.
- Why this job: Join a dynamic team and develop your career in hospitality.
- Qualifications: Experience in managing front desk teams and excellent communication skills.
- Other info: Flexible part-time hours with opportunities for growth in the industry.
The predicted salary is between 13 - 16 £ per hour.
The Copthorne Hotel Slough - Windsor is seeking an experienced Night Manager-Part Time who is responsible for leading the Night team in consistently delivering a safe and welcoming environment for guests and staff whilst maximising revenues and maintaining a professional approach in all encounters. They will report to our Front Office Manager.
As Night Manager your key responsibilities include:
- Assuming and demonstrating the role of senior manager on duty during the rostered night hours
- Responsible for ensuring excellent communications between Day and Night team
- Ensuring for the safe-keeping and administration of the main DM safe and all monies during the night
- Responsible for the training and performance management of Night staff
- Ensuring and being able to demonstrate confidence and competence in all emergency procedures
- Ensuring the Night team are best served and able to manage guest expectations, concerns and queries
- The smooth running and delivery of all night audit requirements
- Being responsible for the safe service of alcohol
As Night Manager the essential skills required:
- Able to work night shifts
- Experience of managing a front desk team and previous staff training experience
- Excellent communication skills both verbal and written
- Committed to delivering excellent customer service both face to face and telephone
- Excellent presentation skills
- Good knowledge of health and safety
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service-related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Hotel Night Manager-Part Time-20 Hrs employer: Millennium Hotels & Resorts
Contact Detail:
Millennium Hotels & Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Night Manager-Part Time-20 Hrs
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Copthorne Hotel. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your skills! When you get that interview, be ready to discuss your experience managing night teams and handling guest concerns. Use specific examples to demonstrate how you've excelled in similar roles.
✨Tip Number 3
Be prepared for situational questions! As a Night Manager, you'll need to handle emergencies and guest issues. Think of scenarios where you’ve successfully managed such situations and share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at The Copthorne Hotel Slough - Windsor.
We think you need these skills to ace Hotel Night Manager-Part Time-20 Hrs
Some tips for your application 🫡
Show Your Night Owl Skills: When applying, make sure to highlight your experience with night shifts and managing a front desk team. We want to see how you can lead the Night team and ensure a safe and welcoming environment for our guests.
Communication is Key: Excellent communication skills are a must! In your application, give examples of how you've effectively communicated with both guests and staff in previous roles. This will show us you're ready to keep the lines open between the Day and Night teams.
Demonstrate Your Customer Service Flair: We’re all about delivering top-notch customer service. Share specific instances where you’ve gone above and beyond for guests, whether face-to-face or over the phone. This will help us see your commitment to guest satisfaction.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team at The Copthorne Hotel Slough - Windsor.
How to prepare for a job interview at Millennium Hotels & Resorts
✨Know Your Night Operations
Familiarise yourself with the specific responsibilities of a Night Manager, especially around guest safety and team communication. Be ready to discuss how you would handle night audits and manage any emergencies that may arise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight your experience in training staff and managing performance, as this is crucial for the role at The Copthorne Hotel Slough - Windsor.
✨Demonstrate Excellent Communication
Since communication between day and night teams is key, practice articulating your thoughts clearly. Be prepared to discuss how you would ensure smooth communication and address guest concerns effectively during your shift.
✨Emphasise Customer Service Excellence
The hotel prides itself on impeccable customer service, so come armed with examples of how you've gone above and beyond for guests in the past. Show your commitment to creating a welcoming environment, even during the night hours.
