At a Glance
- Tasks: Lead a dynamic team to deliver exceptional food and beverage service while driving sales.
- Company: Join a vibrant hospitality team focused on customer satisfaction and teamwork.
- Benefits: Enjoy discounts, career development, meals on duty, and social events.
- Other info: Flexible shifts with opportunities for growth and fun team activities.
- Why this job: Be part of a fast-paced environment where your creativity and leadership shine.
- Qualifications: Previous supervisory experience in food and beverage and excellent customer service skills.
The predicted salary is between 20295 - 20295 £ per year.
Do you enjoy talking to people and thrive off working in a fast-paced environment? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature and personality, you will work alongside the team and lead by example to drive their performance in delivering excellent customer service in all interactions, and profitability through driving sales and minimising wastage. This role is a 32 hours per week over 5 shifts contract.
Responsibilities:
- Confidently communicate all our food and beverage offerings available to customers.
- Accurately deal with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Provide a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
- Manage day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members.
- Ensure the team deliver on quality and guest satisfaction goals, maintaining a high level of guest satisfaction.
- Ensure food and drinks are secure and stored safely, always keeping stocks replenished and minimising waste.
Experience & Qualifications Required:
- Previous experience in a food and beverage supervisory/team leader position.
- Attentive, professional customer service skills.
- The ability to work well under pressure and as part of a big team.
- Experience of processing payments (ideally on Micros) would be advantageous.
- Availability for a variety of shifts over mornings and evenings, sometimes into the early hours.
Benefits:
- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Cycle to work scheme
- Social Events, Wellbeing and Team Activities
- Uniform (Laundry / Dry Cleaning for Uniform)
- Length of Service related holiday scheme
- Recommend a Friend Scheme and many more!
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Food & Beverage Team Leader in Plymouth employer: Millennium Hotels & Resorts New Zealand
The Copthorne Tara Hotel London Kensington is an excellent employer, offering a vibrant work culture that prioritises employee well-being and growth. With comprehensive training opportunities, social events, and attractive perks such as accommodation discounts, employees are encouraged to thrive in their roles while contributing to the hotel's success in a dynamic environment.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
