At a Glance
- Tasks: Deliver excellent customer service and manage guest requests efficiently.
- Company: Join the vibrant Copthorne Hotel Plymouth in the heart of the city.
- Benefits: Enjoy competitive pay, career development, and employee discounts worldwide.
- Other info: Dynamic work environment with opportunities for social events and team activities.
- Why this job: Be the friendly face that makes guests feel welcome and valued.
- Qualifications: Previous hotel receptionist experience and strong multitasking skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Pay: Up to £12.71 per hour
Do you love talking to people and consider yourself welcoming yet efficient? We’re looking for engaging people with good problem‑solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, and ideally you will be comfortable with multitasking through a busy shift, addressing a variety of guest needs and wants. Our guests stay 7 days a week, so we need someone who is available to work a variety of shifts which may include the odd overnight shift (to cover holidays, sickness, etc).
Key Responsibilities- Deliver excellent customer service to all guests.
- Manage all guest requests in a helpful and professional manner.
- Contribute fairly to the team's workload on each shift to ensure seamless service for each guest.
- Previous hotel receptionist experience in a hotel environment using Opera CLOUD.
- Excellent problem‑solving and multitasking skills.
- Confidence, professionalism and an engaging personality.
- Exceptional attention to detail and a passion for the industry.
About the Hotel: The Copthorne Hotel Plymouth is located in the heart of the bustling city centre and provides glorious views over Britain’s “Ocean City”. The hotel offers 135 guest rooms, ranging from Standard, Club and Deluxe. Club room guests can benefit from luxury toiletries, a daily newspaper, bathrobe and slippers, and a mini‑bar stocked with complimentary soft drinks. The club package also includes additional privileges, including early check‑in and late check‑out, and a Club Guest Rewards voucher for two complimentary drinks and bar snacks during your stay. 50 Degrees North Brasserie & Bar offers an informal atmosphere and a menu that focuses on sourcing the very best in local produce. Both are open daily and offer light snacks, afternoon tea and cold beverages.
About the GroupMillennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng’s Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Benefits- Life Assurance
- Cash Health Plan cover option available
- Career development pathways and regular salary reviews
- Employee Discounted Accommodation and F&B discounts worldwide
- Apprenticeship/Placement/Training opportunities
- Meals Provided on Duty
- Free car parking
- Company events
- Social Events, Wellbeing and Team Activities
- Health & wellbeing programme
- On‑site parking
- Uniform (Laundry / Dry Cleaning)
- Length of Service related holiday scheme
- Recommend a Friend Scheme
- Discounted or free food
- Employee discount
- Store discount
Day shift Monday to Friday Weekend availability
ExperienceHotel receptionist: 1 year (preferred)
Work LocationIn person
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in the UK which will be verified using Trust ID Scanners and Software.
Casual Receptionist in Plymouth employer: Millennium Hotels & Resorts New Zealand
At Millennium Hotels and Resorts, we pride ourselves on creating a vibrant and inclusive work environment where our employees can thrive. As a Casual Receptionist at the Copthorne Hotel Plymouth, you will enjoy competitive pay, comprehensive benefits including career development pathways, and a supportive team culture that values your contributions. With opportunities for employee discounts and social events, working in the heart of Plymouth offers a unique chance to engage with guests while enjoying the beautiful surroundings of Britain’s 'Ocean City'.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Plymouth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Millennium Hotels & Resorts New Zealand and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Millennium Hotels & Resorts New Zealand and let us see your personality shine through!
We think you need these skills to ace Casual Receptionist in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Millennium Hotels & Resorts New Zealand.
Get Familiar with Our Brand:Before applying, take some time to learn about Millennium Hotels & Resorts New Zealand and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Millennium Hotels & Resorts New Zealand.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Millennium Hotels & Resorts New Zealand will surely appreciate.
