At a Glance
- Tasks: Manage guest experiences, oversee lobby and F&B outlets, and handle emergency situations.
- Company: The Baileys Hotel London offers a unique guest experience in a 4/5 star environment.
- Benefits: Enjoy social events, training, a pension scheme, and discounts on accommodation and dining.
- Other info: Position based in London, SW7 4QH, with 40 hours of work weekly.
- Why this job: Join a team that values inclusion and offers career development opportunities.
- Qualifications: Experience in a similar role and familiarity with Opera Cloud system are highly desired.
The predicted salary is between 25000 - 30000 £ per year.
The Baileys Hotel London is currently seeking a passionate Duty Manager who can deliver our unique guest experience, from arrival, through the guest journey to departure; delivering excellent guest service will underpin everything you do while working collaboratively and supportively with other hotel areas.
Key Information
- Salary: £Competitive
- Working hours: 40 hrs weekly
- Address: The Baileys Hotel London, SW7 4QH
Your duties and responsibilities will include:
- Ideally experience in a similar position within a 4/5 star environment.
- Current experience within a hotel or similar environment.
- Experience of using Opera Cloud system is highly desired.
- Effective organizational skills; able to prioritise tasks and self-manage a workload.
- Dealing with, supporting and coordinating with any emergency situation (fire, downtime, accident, breakdown or failure of hotel systems, lift entrapment, etc.).
- Complete Duty Management duties, relevant to day or night throughout the Hotel with particular attention paid to lobby management, Food & Beverage outlets, Concierge and Front Desk Area.
- Strive to ensure a first-class initial impression of the hotel, and assist any guest-facing issues, or having problems before, during or after your stay.
- Log any information in the DM log, in order to track and follow up on any guest issues, or any reoccurring or new problems arising.
- Responsibility for the overall care, hospitality and service given to our customers throughout their stay.
- To maintain communication with Housekeeping, to ensure that the hotel inventory is fully covered and all guest rooms are serviced and inspected.
- To ensure hotel inventory is continuously updated by Housekeeping and sufficient guest rooms of each type are always available for guests' arrivals.
- To liaise with Chief Engineer / Duty Engineer regarding rooms OOO/OOS, and follow up on progress.
- Be highly visible in the hotel lobby and outlets, proactively approach guests and check for satisfaction. Ensure all guests receive prompt, efficient and courteous service and all requests and comments are followed up.
- Deal with all guest queries and complaints and ensure that all queries and problems are dealt with in a satisfactory manner.
- To be fully conversant with all matters relating to fire prevention, dealing with fire or bomb hoaxes and any other fire, life & safety related matter.
- Any other duties or responsibilities as may be required to meet business needs.
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest‐free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Equal Opportunity
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Duty Manager in London employer: Millennium Hotels & Resorts New Zealand
The Baileys Hotel London is committed to delivering exceptional guest service and fostering a culture of inclusion. Located in the heart of London, employees enjoy benefits like a pension salary sacrifice scheme and a volunteer day each year. The hotel prioritises staff wellbeing through social events and team activities.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels & Resorts New Zealand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels & Resorts New Zealand
Don't be shy about reaching out to Millennium Hotels & Resorts New Zealand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels & Resorts New Zealand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
