At a Glance
- Tasks: Create unforgettable experiences for guests and manage front office operations.
- Company: Join the vibrant team at The Chelsea Harbour Hotel, part of Millennium Hotels and Resorts.
- Benefits: Enjoy social events, training, health plans, and discounts on worldwide accommodation.
- Other info: Dynamic work environment with career development opportunities and a supportive team culture.
- Why this job: Be the go-to person for VIPs and make a real impact on guest satisfaction.
- Qualifications: Strong communication skills, multitasking ability, and a passion for guest service.
The predicted salary is between 30000 - 30000 £ per year.
The Chelsea Harbour Hotel is looking for a dynamic and energetic Guest Relations Executive, who is responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.
You will be responsible for:
- Drive high levels of service, satisfaction and loyalty amongst guests and be the "go to" person for guests and particularly VIPs.
- Be the proactive point of contact for guests, pre, during and post stay.
- Effectively lead the communication pertaining to guests throughout the hotel, liaising professionally and timely with all departments.
- Be the caretaker for suite guests, special occasion guests and long stay guests.
- Meet and entertain guests and VIPs, building relationships with them encouraging repeat custom.
- Analyse, review and respond to Social Media and guest internal and external feedback platforms within 48 hours in a professional manner and gain an understanding on where and how improvements can be made.
- Monitor, communicate and follow-up guest complaints.
- Maintain and update guest’s history and profiles with accurate information.
- Track and drive the hotel’s guest return ratio, building a loyalty of guests.
- Refresh and drive the VIP programme and standards and constantly review performance of it.
- Responsible for the look, feel and service of the hotel lobby.
- Assist Front Office with check-in and check-out during busy periods.
- Promote the hotel’s facilities to all guests and visitors.
- Assist with hotel showrounds.
As Guest Relations, the essential skills required:
- Ability to multitask
- Knowledge of Opera
- Skill in communication, guest service
- Personable
- Flexible
- Calm under pressure
- Approachable
- Focused
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension
- Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Key Information
- Salary: £30000 pa
- Address: SW10 0XG
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Guest Relations Executive employer: Millennium Hotels & Resorts New Zealand
The Chelsea Harbour Hotel is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a supportive environment, team members are encouraged to grow their careers while creating memorable experiences for guests in a stunning waterfront location. Join us to be part of a dynamic team where your contributions are valued and rewarded.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels & Resorts New Zealand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels & Resorts New Zealand
Don't be shy about reaching out to Millennium Hotels & Resorts New Zealand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels & Resorts New Zealand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
