At a Glance
- Tasks: Ensure top-notch service for guests and maximise revenue opportunities.
- Company: Join the elegant Copthorne Tara Hotel in Kensington.
- Benefits: Enjoy social events, training, career development, and employee discounts.
- Other info: Dynamic team environment with great growth potential.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The Copthorne Tara Hotel London Kensington is looking for a Guest Relations Executive who can ensure the highest possible standards of service excellence and hospitality are extended to all guests at all times, maximizing revenue opportunities while maintaining legal requirements and company standards. The role involves ensuring all VIP guests are looked after prior to, throughout, and after their stay.
Duties & Responsibilities:
- Accurately register guests into the hotel and check guests out.
- Efficiently respond to any guest enquiries and communicate effectively with colleagues and superiors.
- Provide a friendly and personable service to hotel guests at all times.
- Be fully cognisant with the hotel computer system and apply knowledge according to guest requirements.
- Have full knowledge of hotel room rates and policies, actively earning revenue for the hotel.
- Be familiar with reservation procedures and apply standards accurately and consistently.
- Understand the hotel door key system, issuing keys accurately and liaising with security if guests have problems accessing rooms.
- Be aware of the hotel’s procedures and policies for VIP guests, late arrivals, and cancelled reservations.
- Understand the billing/accounting cycle for guest bills and ensure all accounts processed meet required standards.
- Be responsible for cash float issued, maintaining appropriate denominations and reporting discrepancies immediately.
- Assist the team by being punctual to work according to schedules.
- Have full knowledge of any special offers or promotions affecting the hotel.
- Report faulty equipment immediately.
- Actively participate in interdepartmental liaison to build rapport and communication.
- Contribute to team morale and spirit.
- Attend departmental and hotel meetings as required.
- Participate in handover.
- Undertake any other reasonable tasks as requested by hotel management.
Benefits Package:
- Social events, wellbeing and team activities
- Training and development
- Cash health plan cover option available
- Apprenticeship/placement opportunities
- Career development and salary reviews
- Interest-free season ticket loan scheme
- Uniform (laundry/dry cleaning for uniform)
- Meals provided on duty
- Length of service related holiday scheme
- Eye care vouchers
- Employee discounted accommodation and F&B
- Life assurance
- Recommend a friend scheme
- And many more...
About the Hotel:
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk from High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining standard, superior, and club accommodation. Club rooms offer iconic views over the city and include club lounge access for complimentary breakfast and refreshments. Guests can sample authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in our tea lounge.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore Mayfair. Each collection has its own distinct personality, character, and clearly defined hotel brands tailored to suit different types of guests.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Guest Relation Executive employer: Millennium Hotels & Resorts New Zealand
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture that prioritises service excellence and employee wellbeing. With a range of benefits including training and development opportunities, social events, and a supportive team environment, employees are encouraged to grow and thrive in their roles. Located in the heart of Kensington, the hotel provides easy access to iconic attractions, making it an ideal workplace for those seeking a rewarding career in hospitality.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relation Executive
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels & Resorts New Zealand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels & Resorts New Zealand
Don't be shy about reaching out to Millennium Hotels & Resorts New Zealand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relation Executive
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels & Resorts New Zealand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
