At a Glance
- Tasks: Manage group accommodation bookings and enhance customer experiences with attention to detail.
- Company: Join the Millennium Gloucester Hotel, a vibrant 4-star hotel in Kensington.
- Benefits: Enjoy social events, training, discounts, and a supportive work environment.
- Other info: Opportunities for career growth and development in the hospitality industry.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Strong communication skills and ability to handle multiple tasks under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Millennium Hotel and Conference Centre Gloucester London is seeking a Groups Reservations Executive who will be responsible for professionally managing and maximising the customer journey touchpoints of Group Accommodation clients, their representatives and guests.
Key Responsibilities:
- Process will incorporate all upselling opportunities against targets.
- To constantly update Delphi system for accurate and up to date reflection of client requirements, inventory confirmed and revenue expectations for the stay.
- Management of payment schedule post-handover – comply with all M&C credit policies and escalate any concerns regarding client payments to Groups Manager in a timely manner.
- To post all post-handover payments.
- To post (or arrange accurate routing) of all charges to ensure accurate daily financial reporting and elimination of issues on guest check in/out.
The successful candidate will be:
- Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail.
- Demonstrate excellent presentation, negotiation and communication skills with the customers and other hotel departments.
- Team worker.
- Ability to work under pressure in a fast-paced environment.
The Experience & Qualifications for Groups Reservations Executive:
- Excellent attention to detail and accuracy.
- Excellent written/verbal communication and the ability to communicate across all levels of an organization.
- Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
- Ability to take the initiative and deal with unexpected situations and last minute changes.
- Ability to deal with sensitive and confidential data.
For you, we offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
As well as real opportunities to develop and gain promotion within the industry. We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Groups Reservations Executive employer: Millennium Hotels & Resorts New Zealand
The Copthorne Tara Hotel London Kensington is an excellent employer, offering a vibrant work culture that prioritises employee well-being and growth. With comprehensive training opportunities, social events, and attractive perks such as accommodation discounts, employees are encouraged to thrive in their roles while contributing to the hotel's success in a dynamic environment.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
