At a Glance
- Tasks: Lead the hotel team, ensuring exceptional guest experiences and maximising financial returns.
- Company: Join Millennium Hotels & Resorts, a diverse and inclusive global hotel group.
- Benefits: Enjoy bonuses, private medical cover, training, and discounts on accommodation worldwide.
- Other info: Opportunities for career growth and a vibrant team culture await you!
- Why this job: Make a real impact in hospitality while developing your career in a supportive environment.
- Qualifications: Proven experience in hotel management with strong leadership and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Copthorne Tara Kensington Hotel are looking for a General Manager who will be working hand in hand with the Cluster General Manager and will oversee the day-to-day running of the hotel by maximising financial returns, driving the development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of the hotel and brand in the local community. At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Responsibilities
- Achieving budgeted targets and consistently delivering Brand and Company standards.
- Ensuring all employees display a professional, positive attitude, increase customer satisfaction levels and surpass customer expectations.
- Overseeing the day-to-day operation of the Hotel ensuring strict compliance with agreed standards, policies and procedures.
- Developing, implementing and evaluating the agreed department goals and KPIs to support the business meet its strategic targets.
- Ensuring the highest level of customer satisfaction by creating and implementing agreed department standards to achieve increased customer loyalty and retention, external recognition and business growth.
- Leading and creating a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Hotel.
- Ensuring compliance with HR policies and procedures by all members of staff.
- Proactively managing resources to increase sales and profit levels and reduce operating costs, whilst adhering to agreed standards.
Qualifications
- An already exceptional track record driving business in a similar role within a full-service hotel.
- Experience working in a branded hotel.
- A strong commercial acumen.
- Effective communication and leadership skills, with the ability to communicate across all levels.
Benefits
- Bonus and Private Medical.
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest-free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 140+ hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
General Manager employer: Millennium Hotels & Resorts New Zealand
Millennium Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee development. As the General Manager at Copthorne Tara Kensington Hotel, you will benefit from comprehensive training opportunities, a supportive team environment, and unique perks such as complimentary meals and a generous holiday scheme, all while contributing to a brand renowned for its commitment to guest satisfaction and community engagement.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels & Resorts New Zealand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels & Resorts New Zealand
Don't be shy about reaching out to Millennium Hotels & Resorts New Zealand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels & Resorts New Zealand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
