At a Glance
- Tasks: Deliver exceptional guest experiences and collaborate with hotel teams.
- Company: Join the vibrant Chelsea Harbour Hotel and Spa, a leader in luxury hospitality.
- Benefits: Enjoy social events, training, health plans, and discounts on accommodation.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Be the face of our hotel and make a real impact on guest satisfaction.
- Qualifications: Experience in luxury hotels and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Chelsea Harbour Hotel and Spa are looking for a passionate Front Office Manager who can deliver our unique guest experience, from their arrival, through their guest journey to their departure; delivering excellent guest service will underpin everything you do while working in a collaborative and supportive way with other hotel areas.
Working alongside the Room Division Manager, this is very much a 'face of the business' role, and therefore requires excellent client and staff communication skills.
“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal‑opportunity employer.”
Front Office Manager experience and skills:
- Ideally experience in a similar position within a luxury 4 or 5 star environment is desirable
- Current experience within a hotel or similar environment
- Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues
- Effective organisational skills; able to prioritise tasks and self‑manage a workload
- Excellent personal presentation with a warm and welcoming personality
- Friendly, approachable and professional
- Have a strong eye for details
In return, we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
Front Office Manager employer: Millennium Hotels & Resorts New Zealand
Millennium Hotels & Resorts is an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee empowerment. As a Front Office Manager at the Chelsea Harbour Hotel and Spa, you will enjoy numerous benefits including career development opportunities, social events, and a supportive team environment, all while contributing to a unique guest experience in a luxurious setting.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels & Resorts New Zealand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels & Resorts New Zealand
Don't be shy about reaching out to Millennium Hotels & Resorts New Zealand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels & Resorts New Zealand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
