At a Glance
- Tasks: Lead a dynamic team to deliver exceptional food and beverage service in a fast-paced environment.
- Company: Join the Copthorne Hotel Newcastle, a vibrant place with stunning riverside views.
- Benefits: Enjoy meals on duty, discounted accommodation, and a pension plan.
- Other info: Flexible shifts available; perfect for students looking to gain experience.
- Why this job: Be part of a fun team while enhancing your customer service skills and career.
- Qualifications: Previous supervisory experience in food and beverage and excellent customer service skills.
The predicted salary is between 22000 - 28000 £ per year.
Do you enjoy talking to people and thrive off working in a fast-paced environment? Are you quick on your feet (literally and metaphorically) and have a polite and friendly attitude? If yes, we'd like to meet you! We are looking for dynamic individuals that put great customer service at the heart of everything that they do. Using your creative nature and personality, you will work alongside the team and lead by example to drive their performance in delivering excellent customer service in all interactions, and profitability through driving sales and minimising wastage.
Responsibilities of an F&B Supervisor:
- The service of food and beverage products in the restaurant, either working within the bar, breakfast or evening restaurant team.
- Being able to confidently communicate all our food and beverage offerings available to customers.
- Accurately dealing with all payment transactions (cash, card and room charging) in the correct manner according to company guidelines.
- Providing a warm and welcoming service at all touch points with the guests ensuring that any queries or requirements are dealt with accordingly.
- Managing day-to-day staffing needs, planning and assigning work and contributing to setting performance and development goals for team members.
- Ensuring the team deliver on quality and guest satisfaction goals.
- Helping guests with their requests and complaints - making sure you maintain a high level of guest satisfaction.
- Making sure food and drinks are secure and stored safely - always keeping stocks replenished and minimising waste.
- Supporting in the management of food and beverage inventory procedures, ensuring minimum and maximum stocks for all food, beverage, material, and equipment are maintained consistently.
The experience & qualifications required are:
- Previous experience in a food and beverage supervisory/team leader position.
- Attentive, professional customer service skills.
- The ability to work well under pressure and as part of a big team.
- Experience of processing payments (ideally on Micros) would be advantageous.
- As the position covers breakfast, M&E functions or dinner service, the right candidate would need to be available for a variety of shifts over mornings and evenings, sometimes into the early hours.
About the Hotel:
Situated on the iconic Newcastle Quayside overlooking the famous River Tyne, the Copthorne Hotel Newcastle is perfect for both the business and leisure traveller. The hotel provides modern guest rooms which combine standard, club and suite accommodation all of which have picturesque riverside views. Dining facilities at the hotel include The Quay 7 Restaurant which offers an à la carte menu with a variety of seasonal dishes. The Quay 7 bar and outdoor terrace offer an extensive wine list and a selection of beers and spirits, along with a variety of hot beverages.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
For you:
- Enrolment into Pension Plan.
- Meals Provided on Duty.
- Employee Discounted Accommodation.
- Employee Discount on Food & Beverage and Hotel Restaurants.
- Friends and Family, (discounted) Accommodation Rate.
- Length of Service related holiday scheme.
- Long Service Awards.
- Employee of the Month.
- Recommend a Friend Scheme.
- Free Car Parking (subject to availability).
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process. To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
Salary £27,060.80
Food and Beverage Supervisor employer: Millennium Hotels & Resorts New Zealand
At Millennium Hotels and Resorts, we pride ourselves on fostering a vibrant work culture that values creativity and teamwork, making us an exceptional employer for those in the Food and Beverage Supervisor role. Located at the stunning Copthorne Hotel Newcastle, our team enjoys a range of benefits including employee discounts, a pension plan, and opportunities for career growth within our extensive portfolio of over 120 hotels worldwide. Join us to be part of a dynamic environment where your contributions directly enhance guest experiences and drive our success.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels & Resorts New Zealand. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels & Resorts New Zealand
Don't be shy about reaching out to Millennium Hotels & Resorts New Zealand directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels & Resorts New Zealand and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
