At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and provide top-notch customer service.
- Company: Join the vibrant Millennium Hotels UK team in a prestigious Kensington location.
- Benefits: Enjoy flexible hours, competitive pay, training opportunities, and employee discounts.
- Other info: Participate in social events and enjoy a supportive work environment.
- Why this job: Kickstart your career in hospitality while making lasting connections and memories.
- Qualifications: Strong communication skills and a passion for guest interactions are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands.
The Copthorne Tara Hotel London Kensington is seeking a Casual Receptionist who will be responsible for:
- Accurately registering guests into the hotel and checking guests out, making provisions for when the system is down for audit, maintaining records of transactions to be posted onto the live system.
- Efficiently responding to any guest enquiries and communicating effectively with colleagues and superiors.
- Assisting the Shift Leader by undertaking miscellaneous additional tasks, such as checking market codes, passport numbers, and nationality.
- Providing excellent customer service by ensuring that guests' first impressions are of a courteous and professional Reception team.
- Being fully cognisant with the hotel computer system and applying the knowledge in the most appropriate manner according to guest requirements.
- Having full knowledge of hotel room rates and policies as applied to guests, and actively earning revenue for the hotel.
- Processing non-arrival reservations, researching the booking to ensure accuracy in all respects.
- Being familiar with the hotel door key system, issuing keys accurately to guests, ensuring keys are cancelled where necessary, and liaising with Security if guests have problems accessing rooms.
Key Information
- Salary: £12.71 per hour
- Working hours: Flexible
- Address: Copthorne Tara Hotel, Kensington High Street, London, W8 5SY
Requirements
- Experience with Opera Cloud/Opera preferred.
- Confidence in guest interactions.
- Large-scale hotel experience is advantageous.
- Strong communication skills, flexibility, and ability to remain calm under pressure.
- Capacity to complete tasks within deadlines and excellent organisational skills.
We Offer
- Social events, wellbeing and team activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/placement opportunities.
- Career development and salary reviews.
- Interest-free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals provided on duty.
- Length of service related holiday scheme.
- Eye care vouchers.
- Employee discounted accommodation and F&B.
- Life assurance.
About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes' walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include club lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Casual Receptionist employer: Millennium Hotels & Resorts New Zealand
At Millennium Hotels UK, we pride ourselves on fostering a supportive and dynamic work environment where your skills are valued and your career can flourish. As a Casual Receptionist at the Copthorne Tara Hotel in Kensington, you'll benefit from flexible working hours, comprehensive training through our M Academy, and numerous employee perks including discounted accommodation and meals on duty, all while being part of a vibrant team in one of London's most prestigious areas.
Contact Details:
Millennium Hotels & Resorts New Zealand Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Millennium Hotels & Resorts New Zealand and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Millennium Hotels & Resorts New Zealand that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Millennium Hotels & Resorts New Zealand.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Millennium Hotels & Resorts New Zealand get a sense of who you are beyond your experience!
How to prepare for a job interview at Millennium Hotels & Resorts New Zealand
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Millennium Hotels & Resorts New Zealand and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
