Reception Manager in Slough

Copthorne Hotel Slough-Windsor is looking for a Reception Manager who is responsible for the overall management, leadership, and performance of the Reception and Front Office operation. This includes delivering exceptional guest service, overseeing day-to-day reception activities, revenue and cost control, compliance with hotel standards and procedures, staff management and training, and maintaining high service standards that meet both guest expectations and business objectives.

Here at Millennium Hotels UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You will learn not only from your fellow colleagues but also through our M Academy, where you will be able to excel your career through apprenticeships and further develop your career within our brands.

Key Information

• Role: Reception Manager
• Hours of work: 40 hrs weekly

Benefits and Incentives

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Day per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

Key Responsibilities

• Responsible for the efficient day-to-day running of the Reception area, working closely with Concierge, Night Managers, and Night Auditors to ensure seamless Front of House operations.
• Achieve, maintain, and continuously improve standards of service, efficiency, and guest satisfaction within the Reception area.
• Actively promote positive guest relations to create brand loyalty and repeat business.
• Maintain a strong physical presence in Front of House areas, leading by example at all times.
• Personally welcome and, where possible, escort VIP guests to their rooms on arrival.
• Ensure all telephone calls are handled efficiently, monitored regularly, and charged correctly through the telephone management system.
• Handle all guest correspondence and reception-related enquiries professionally and without delay.
• Promote up-selling opportunities and work closely with the Hotel Sales team to maximise revenue.
• Actively promote other Millennium & Copthorne Group Hotels where appropriate.
• Support the management of Reception operations to help achieve maximum occupancy and the highest possible average room rates.
• Ensure budgeted costs are adhered to and, in the event of reduced revenue, ensure costs are controlled accordingly.
• Monitor and control payroll and related expenses, ensuring overtime is kept to an absolute minimum and within budget.
• Work in conjunction with the Financial Controller to ensure accounting procedures are followed and that all guest and house charges are correctly posted.
• Ensure all guest accounts are settled or ledgered daily in line with hotel credit policies.
• Actively monitor high-balance reports and take appropriate action.
• Assist the front office manager in preparing annual budgets and regular departmental forecasts.
• Prepare staff rosters in a timely manner, aligned with anticipated business levels and labour efficiency.
• Ensure work discipline is applied fairly and consistently.
• Identify training needs and ensure ongoing on-the-job and off-the-job training is delivered.
• Assist in conducting regular team meetings.
• Ensure all uniformed staff are well-groomed and presented in line with the hotel's brand standards.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.

If you are passionate about delivering outstanding guest experiences, leading high-performing teams, and developing your career within a global hotel group, we would love to hear from you. Apply now and take the next step in your career with Millennium Hotels UK!

Experience gained within a 4- or 5-star hotel environment would be highly advantageous and warmly welcomed.