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- Tasks: Lead Front of House, Concierge, and Housekeeping teams to deliver exceptional guest experiences.
- Company: Join the Copthorne Tara Hotel, a stylish 4-star hotel in vibrant Kensington.
- Benefits: Enjoy social events, training, career development, and employee discounts.
- Why this job: Be part of an inclusive culture that values your contributions and fosters growth.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service required.
- Other info: Opportunities for apprenticeships and placements available.
The predicted salary is between 28800 - 43200 £ per year.
Copthorne Tara Kensington are looking for a Room Division Manager, reporting to the Hotel Manager. Our Room Division Manager will be responsible for the overall management of Front of House, Concierge and Housekeeping departments. As a Room Division Manager, you will be passionate about leading your team to deliver excellent customer service, be open-minded and create memorable moments for our guests.
Room Division Manager will have:
- Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
- Maintain customer service/satisfaction standards, handle customer service issues.
- Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
- Motivate and drive the team to ensure quality standards are exceeded.
- Understand the impact of departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Supervise continuous front office operation, night audit, housekeeping operations, Spindles and assigned staff, including hiring, training, evaluating performance and scheduling work.
Essential Skills needed:
- A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
- Excellent communicator at all levels and have good commercial awareness.
- Ability to work on own initiative and to tight timescales when necessary.
- Be flexible in their approach and have a positive attitude.
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service-related holiday scheme.
- Eye Care Vouchers.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
- Recommend a Friend Scheme and many more.
About the Hotel: The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
Room Division Manager employer: Millennium Hotels and Resorts
Contact Detail:
Millennium Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Division Manager
✨Tip Number 1
Familiarise yourself with the Copthorne Tara Hotel's unique offerings and customer service philosophy. Understanding their brand and values will help you align your approach during interviews and demonstrate your passion for creating memorable guest experiences.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Room Division Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your leadership style and how it has positively impacted team performance and guest satisfaction will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on industry trends and best practices in hotel management, particularly in front office and housekeeping operations. Being knowledgeable about current challenges and innovations in the hospitality sector will showcase your commitment to excellence and continuous improvement.
We think you need these skills to ace Room Division Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Room Division Manager position. Understand the key responsibilities and essential skills required, such as team leadership, customer service standards, and financial operations.
Tailor Your CV: Customise your CV to highlight relevant experience in hotel management, particularly in Front of House and Housekeeping departments. Emphasise your leadership skills and any achievements that demonstrate your ability to motivate a team and enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific examples of how you have successfully managed teams or improved service standards in previous positions.
Highlight Your Soft Skills: In your application, be sure to emphasise your communication skills, relationship-building abilities, and flexibility. These are crucial for a Room Division Manager, so provide examples of how you've demonstrated these traits in past roles.
How to prepare for a job interview at Millennium Hotels and Resorts
✨Showcase Your Leadership Skills
As a Room Division Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and achieving high standards.
✨Understand Financial Operations
Familiarise yourself with the financial aspects of hotel management, such as group billing and daily sales reconciliation. Be ready to discuss how you have previously handled financial operations and how you can contribute to the hotel's financial goals.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in this role. Prepare to share specific instances where you've resolved customer service issues or improved guest experiences, highlighting your commitment to delivering exceptional service.
✨Demonstrate Flexibility and Initiative
The role requires adaptability and the ability to work under pressure. Be prepared to discuss situations where you've had to think on your feet or adapt to changing circumstances, showcasing your positive attitude and problem-solving skills.
