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- Tasks: Lead Front of House, Concierge, and Housekeeping teams to deliver exceptional guest experiences.
- Company: Join the Copthorne Tara Hotel, a stylish 4-star hotel in vibrant Kensington.
- Benefits: Enjoy social events, training, career development, and employee discounts.
- Why this job: Be part of an inclusive culture that values your contributions and fosters growth.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service required.
- Other info: Opportunities for apprenticeships and placements available.
The predicted salary is between 28800 - 43200 £ per year.
Copthorne Tara Kensington are looking for a Room Division Manager, reporting to the Hotel Manager. Our Room Division Manager will be responsible for the overall management of Front of House, Concierge and Housekeeping departments. As a Room Division Manager, you will be passionate about leading your team to deliver excellent customer service, be open-minded and create memorable moments for our guests.
Room Division Manager will have:
- Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
- Maintain customer service/satisfaction standards, handle customer service issues.
- Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
- Motivate and drive the team to ensure quality standards are exceeded.
- Understand the impact of departments operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
- Supervise continuous front office operation, night audit, housekeeping operations, Spindles and assigned staff, including hiring, training, evaluating performance and scheduling work.
Essential Skills needed:
- A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them.
- You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together.
- Excellent communicator at all levels and have good commercial awareness.
- Ability to work on own initiative and to tight timescales when necessary.
- Be flexible in their approach and have a positive attitude.
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Cash Health Plan cover option available.
- Apprenticeship/Placement opportunities.
- Career development and salary reviews.
- Interest free Season Ticket Loan Scheme.
- Uniform (Laundry / Dry Cleaning for Uniform).
- Meals Provided on Duty.
- Length of Service-related holiday scheme.
- Eye Care Vouchers.
- Employee Discounted Accommodation and F&B.
- Life Assurance.
- Recommend a Friend Scheme.
- And many more.
About the Hotel: The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments. Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar or relax in our tea lounge.
Room Division Manager employer: Millennium Hotels and Resorts
Contact Detail:
Millennium Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Division Manager
✨Tip Number 1
Familiarise yourself with the Copthorne Tara Hotel's unique offerings and customer service philosophy. Understanding their brand and values will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Millennium Hotels & Resorts. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in previous roles. Highlighting your leadership style and achievements will demonstrate your capability as a Room Division Manager.
✨Tip Number 4
Showcase your understanding of financial operations related to front office management. Being able to speak confidently about budgeting, sales reconciliation, and inventory controls will set you apart from other candidates.
We think you need these skills to ace Room Division Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in Front of House and Housekeeping. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Room Division Manager and express your enthusiasm for working at Copthorne Tara Kensington.
Highlight Financial Acumen: Since the role involves monitoring financial operations, be sure to include any relevant experience you have with budgeting, financial reporting, or managing operational costs. This will show that you understand the financial aspects of hotel management.
Showcase Team Leadership Skills: Provide examples of how you've successfully led teams in the past. Discuss your approach to motivating staff and ensuring high standards of service, as this is crucial for the Room Division Manager position.
How to prepare for a job interview at Millennium Hotels and Resorts
✨Showcase Your Leadership Skills
As a Room Division Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating staff and achieving high standards.
✨Understand Financial Operations
Familiarise yourself with the financial aspects of hotel management, such as group billing and daily sales reconciliation. Be ready to discuss how you have previously managed budgets or financial reports, as this will be crucial for the role.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in the hospitality industry. Prepare to share specific instances where you've handled customer service issues effectively, showcasing your commitment to creating memorable experiences for guests.
✨Demonstrate Flexibility and Initiative
The role requires adaptability and the ability to work under pressure. Think of examples where you've successfully navigated tight deadlines or unexpected challenges, highlighting your positive attitude and problem-solving skills.
