Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You’ll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with apprenticeship and develop your career within our Brands.
We are currently seeking an experienced and motivated Reception Supervisor to join our Front Office team at The Chelsea Harbour Hotel. This is an excellent opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences while leading and supporting a high-performing reception team.
Key Information
- Role: Reception Supervisor
- Location: The Chelsea Harbour Hotel, SW10 0XE
- Hours: Full-time, including evenings, weekends, and bank holidays
- Salary: Competitive, plus benefits
Your Key Responsibilities
- Support the Front Office Management team in the daily operation of the Reception department.
- Lead, motivate, and develop Receptionists to deliver outstanding guest service.
- Ensure smooth and efficient check-in and check-out procedures.
- Handle guest enquiries, requests, and complaints promptly and professionally.
- Monitor departmental standards, ensuring all procedures are followed consistently.
- Assist with training, coaching, and performance management of team members.
- Maintain accurate guest records and billing information.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Act as a duty leader within the department, ensuring operational excellence during each shift.
What We’re Looking For
- Previous experience in a Front Office or Reception supervisory role within a hotel environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- A proactive and guest-focused approach.
- Ability to remain calm and make effective decisions in a fast-paced environment.
- Strong attention to detail and organisational skills.
- Experience with Opera Cloud is essential.
- Flexibility to work a variety of shifts, including weekends and holidays.
“At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer”.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.
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Reception Supervisor employer: Millennium Hotels and Resorts
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a supportive team environment, employees are encouraged to grow within the dynamic hospitality industry. Located in the heart of Kensington, the hotel provides a unique chance to work in a prestigious setting while enjoying discounts on accommodation and meals prepared by talented chefs.
Contact Details:
Millennium Hotels and Resorts Recruitment Team
