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- Tasks: Assist in managing and converting event enquiries while providing top-notch customer service.
- Company: Join Millennium Hotels, a global leader with over 120 unique hotels worldwide.
- Benefits: Enjoy social events, training, discounts, and a volunteer day off each year!
- Why this job: Be part of an inclusive culture where your ideas matter and you can grow your career.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work in a dynamic team environment with opportunities for personal and professional development.
The predicted salary is between 28800 - 43200 £ per year.
At Millennium Hotels UK, we are looking for a Meeting and Events Executive to help assist the Meetings & Events department to achieve maximum revenue and client relationships through effective and efficient sales techniques and strategies, providing excellent customer service at all times to all customers.
As a Meeting and Events Executive, you will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
Key responsibilities are:- Ensure you are managing and converting incoming Meetings & Events business enquiries according to department standards, included but not limited to - proposal negotiation, upsell opportunities, revenue conversion, volume conversion, speed of conversion, TENT business management.
- Ensure you are up-to-date knowledge of competitor hotels and venues.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued.
- To work on behalf of, sell and convert Meetings & Events business facility.
- Working with central team and management teams to propose efficiencies and improvements as appropriate, and adapt according to system and process changes required for the department.
In return we offer:
- Social Events, Wellbeing and Team Activities.
- Training and development.
- Pension Salary Sacrifice Scheme.
- Career development and salary reviews.
- Interest-free Season Ticket Loan Scheme.
- 1 Volunteer Day per year (fully paid and in addition to your annual leave).
- Complimentary meals prepared for you by our chefs.
- Length of Service related holiday scheme.
- My Millennium discount perks.
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets.
- Life Assurance.
- Recommend a Friend Scheme.
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Meeting and Events Executive employer: Millennium Hotels and Resorts
Contact Detail:
Millennium Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting and Events Executive
✨Tip Number 1
Familiarise yourself with the latest trends in the meetings and events industry. This knowledge will not only help you stand out during interviews but also demonstrate your passion for the role and your commitment to providing excellent customer service.
✨Tip Number 2
Network with professionals in the events sector. Attend industry events or join relevant online groups to connect with others. Building relationships can lead to valuable insights and potential referrals that could help you land the job.
✨Tip Number 3
Research Millennium Hotels UK specifically. Understand their values, culture, and the unique offerings of their venues. Tailoring your conversations and demonstrating this knowledge during interviews can show your genuine interest in the company.
✨Tip Number 4
Prepare to discuss how you would handle client disputes and complaints. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your problem-solving skills and ability to maintain strong client relationships.
We think you need these skills to ace Meeting and Events Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Meeting and Events Executive position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in event management, customer service, and sales techniques. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage and convert enquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed events or resolved client disputes in the past, showcasing your problem-solving skills and customer service orientation.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the Meetings & Events industry.
How to prepare for a job interview at Millennium Hotels and Resorts
✨Know Your Venue
Familiarise yourself with the Millennium Hotels portfolio and their unique offerings. Understanding the different collections and what they provide will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've handled client disputes or complaints in the past. Highlight your ability to remain professional and find solutions, as excellent customer service is key for this position.
✨Showcase Sales Techniques
Be ready to discuss your experience with sales techniques, particularly in converting enquiries into bookings. Think of specific instances where you successfully upsold or negotiated proposals.
✨Research Competitors
Stay informed about competitor hotels and venues. Being able to discuss their strengths and weaknesses during the interview will demonstrate your proactive approach and understanding of the market.
