At a Glance
- Tasks: Lead hotel operations and ensure exceptional guest experiences in a vibrant environment.
- Company: Join Millennium Hotels and Resorts, a global leader in hospitality.
- Benefits: Enjoy bonuses, social events, training, and career development opportunities.
- Other info: Opportunities for apprenticeships and placements, plus a supportive team culture.
- Why this job: Make a real impact by leading a passionate team in a dynamic setting.
- Qualifications: Experience in branded or large hotels with strong leadership and customer service skills.
The predicted salary is between 29700 - 36300 £ per year.
The Bailey's Hotel is looking for a Hotel Manager to lead our operational teams to success due to an internal promotion. Reporting directly to the Cluster General Manager, the Hotel Manager is responsible for overseeing the day-to-day running and assisting with the strategic planning of the hotel operation. You will deputise in the absence of the Cluster General Manager and continually develop the product and the guest service proposition to ensure it is positioned as exceptional in the London market.
Hotel Manager's key responsibilities:
- Manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
- Assisting with the development of any relevant short- & long-term strategic goals.
- Lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issues and team engagement initiatives.
- Plan and implement the delivery of service for all operational departments to meet and exceed guest expectations.
- Assist with any duty or covering for team members in case of emergency.
Background in branded hotels or large hotels is preferred - so you will understand how we work. Lead and motivate your team providing day to day leadership and direction and drive sales and profitability forward. Excellent customer service skills, standards driven, good organisational skills.
Hotel Manager skills:
- Have the ability to maintain and enhance a guest and team centric culture.
- Communicate effectively at all levels both verbally and in writing.
- Influence, lead and inspire confidence.
- Imbue a coaching, supporting and challenging mentality that delivers operational results.
- Build effective and productive relationships (internal & external).
- Create an open environment.
- Identify and manage best resources to achieve targets.
- Translate strategies into practical plans.
We offer a benefits package including:
- Bonus
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Apprenticeship/Placement opportunities
- Career development and salary review
- Interest-free Season Ticket Loan Scheme
- Uniform (Laundry / Dry Cleaning for Uniform)
- Meals Provided on Duty
- Length of Service-related holiday scheme
- Eye Care Vouchers
- Employee Discounted Accommodation and F&B
- Life Assurance
- Recommend a Friend Scheme
- and many more....
About the Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, as well as real opportunities to develop and gain promotion within the industry.
Hotel Manager in London employer: Millennium Hotels and Resorts
The Copthorne Tara Hotel London Kensington is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a comprehensive benefits package including training opportunities, social events, and a supportive team environment, employees are encouraged to grow within the dynamic hospitality industry. Located in the heart of Kensington, the hotel provides a unique chance to work in a prestigious setting while enjoying discounts on accommodation and meals prepared by talented chefs.
Contact Details:
Millennium Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Millennium Hotels and Resorts. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Millennium Hotels and Resorts
Don't be shy about reaching out to Millennium Hotels and Resorts directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Millennium Hotels and Resorts and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Millennium Hotels and Resorts
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
