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For Companies At a Glance
- Tasks: Maximise revenue by handling group reservations and providing accurate quotes.
- Company: Join Millennium Hotels, a global leader with over 120 hotels worldwide.
- Benefits: Enjoy social events, training, discounts, and a pension scheme.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Experience a culture of inclusion and empowerment at Millennium.
The predicted salary is between 24000 - 36000 £ per year.
As a Groups Reservation agent here at the Millennium, you will be ensuring to maximise revenue opportunities by driving sale leads and increasing conversion. This is a central support team where you'll be supporting the cluster of hotels that all customer enquiries for group visits are dealt with in an efficient manner.
The Group's Reservation agent will be:
- Responding to all incoming inquiries for groups and get accurate and detailed quotations on a timely basis from the Revenue Manager.
- Inputting Group/Block Reservations into OPERA Cloud reservations system, ensuring all details are accurate and complete in line with the agreed departmental standard.
- Ensuring the Groups sheet is accurately compiled and distributed on time.
- Maintain accurate filing systems for all Group correspondence within the central department and ensure all filing is completed daily.
Be yourself:
- A great communicator and able to build strong customer relationships.
- An enthusiastic person with a positive attitude that shines through in every interaction.
In return we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- 1 Volunteer Day per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer.
About the Group:
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own unique offerings.
Groups Reservation agent employer: Millennium Hotels and Resorts
Contact Detail:
Millennium Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservation agent
✨Tip Number 1
Familiarise yourself with the OPERA Cloud reservations system, as it's crucial for the role. Understanding how to navigate this software will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your communication skills, especially in handling group inquiries. Practice responding to hypothetical customer scenarios to showcase your ability to build strong relationships and provide detailed quotations efficiently.
✨Tip Number 3
Research Millennium Hotels & Resorts and their various collections. Knowing the brand's values and offerings will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to succeed in the role.
We think you need these skills to ace Groups Reservation agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Groups Reservation agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, sales, and any relevant software knowledge, such as OPERA Cloud. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and manage group reservations.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and ability to build relationships, as these are key traits for the position. Provide specific examples of how you've successfully handled similar tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Groups Reservation agent.
How to prepare for a job interview at Millennium Hotels and Resorts
✨Know the Company
Before your interview, take some time to research Millennium Hotels & Resorts. Understand their values, culture, and the different hotel collections they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Groups Reservation agent, strong communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past. Highlight your ability to build relationships and handle inquiries efficiently.
✨Familiarise Yourself with OPERA Cloud
Since you'll be using the OPERA Cloud reservations system, it’s beneficial to have a basic understanding of how it works. If you have prior experience with similar systems, be sure to mention it during the interview.
✨Show Enthusiasm and Positivity
Millennium values a positive attitude. During your interview, let your enthusiasm shine through. Share experiences where your positive outlook helped resolve a challenge or improve a situation, as this aligns with what they are looking for in a candidate.
