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For Companies At a Glance
- Tasks: Maximise revenue by handling group reservation inquiries and driving sales leads.
- Company: Join Millennium, a leading hospitality brand known for exceptional service.
- Benefits: Enjoy flexible working options and great corporate perks.
- Why this job: Be part of a dynamic team that values efficiency and customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills.
- Other info: This role offers a chance to grow within the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
As a Groups Reservation agent here at the Millennium, you will be ensuring to maximise revenue opportunities by driving sale leads and increasing conversion. This is a central support team where you'll be supporting the cluster of hotels that all customer enquiries for group visits are dealt with in an efficient manner.
The Group's Reservation agent will be:
- Responding to all incoming inquiries for group visits.
Groups Reservation agent employer: Millennium Hotels and Resorts
Contact Detail:
Millennium Hotels and Resorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups Reservation agent
✨Tip Number 1
Familiarise yourself with the hotel industry and current trends in group bookings. Understanding what drives customer decisions can help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, as you'll need to respond to inquiries efficiently. Role-playing scenarios with friends or family can help you feel more confident when handling real customer interactions.
✨Tip Number 3
Network with professionals in the hospitality sector. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Millennium.
✨Tip Number 4
Research Millennium's values and mission. Tailoring your approach to align with their company culture can make a positive impression during any discussions or interviews.
We think you need these skills to ace Groups Reservation agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Groups Reservation agent. Highlight key skills such as sales ability, customer service, and efficiency in handling inquiries.
Tailor Your CV: Customise your CV to reflect relevant experience in sales and customer service. Use specific examples that demonstrate your ability to maximise revenue opportunities and handle group bookings effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements and provide examples of past successes in similar positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Millennium Hotels and Resorts
✨Know the Company
Before your interview, make sure to research Millennium and understand their values, mission, and the specific hotels you’ll be supporting. This knowledge will help you tailor your responses and show genuine interest in the role.
✨Demonstrate Sales Skills
As a Groups Reservation agent, you'll need to showcase your ability to drive sales leads and increase conversion rates. Prepare examples from your past experiences where you've successfully closed deals or improved sales performance.
✨Practice Customer Service Scenarios
Since the role involves responding to customer inquiries, practice handling various customer service scenarios. Think about how you would address common concerns or questions related to group bookings and ensure you convey a friendly and professional tone.
✨Highlight Teamwork Experience
This position is part of a central support team, so emphasise your ability to work collaboratively. Share examples of how you've effectively worked with others to achieve common goals, especially in high-pressure situations.
