At a Glance
- Tasks: Deliver excellent customer service and ensure guest satisfaction during night shifts.
- Company: Join the Millennium Hotel Glasgow, a stylish Victorian hotel in the city centre.
- Benefits: Earn £12.71 per hour with perks like discounted accommodation and career development.
- Other info: Enjoy social events, team activities, and a supportive work environment.
- Why this job: Perfect for night owls who love hospitality and want to make guests feel at home.
- Qualifications: Experience in hotels, great communication skills, and a positive attitude are essential.
Are you a Night person? Do you enjoy delivering excellent customer service? Are you a great team player? If so, this could be an ideal opportunity for you!
As a Casual Night Porter, key responsibilities include:
- Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with.
- Assuming Night Manager tasks, as required, when the Night Manager is dealing with priorities on shift.
- Arranging collection, delivery and storage of guest luggage, ordering and delivering newspapers and maintaining the cleanliness of public areas during the night.
- Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively.
- Cashing up procedures.
- Following the check in and check out policy procedures for guests arriving late or departing early.
- Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts.
- Ensuring the restaurant is set up and prepared for Breakfast.
What we are looking for:
- Previous experience in a quality hotel.
- Experience of Night shift.
- Excellent communications skills.
- The ability to work well under pressure with a positive, ‘can do’ attitude.
- Excellent customer service skills.
- Experience of using a Front Office Management system, e.g., Opera.
- Ability to work a variety of shifts, depending on the needs of the business.
About The Hotel: The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.
About The Group: Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
For you: We offer a competitive benefits package including:
- Cash Health Plan cover option.
- £12.71 per hour.
- Career development pathways and regular salary reviews.
- Employee Discounted Accommodation and F&B discounts worldwide!
- Life Assurance, where applicable.
- Apprenticeship/Placement/Training opportunities.
- Meals Provided on Duty.
- Social Events, Wellbeing and Team Activities.
- Uniform.
- Length of Service related holiday scheme.
- Recommend a Friend Scheme, where eligible.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Casual Night Porter in Glasgow employer: Millennium Hotels and Resorts
Millennium Hotels and Resorts UK is an exceptional employer, offering a dynamic work environment that prioritises safety and compliance while fostering a proactive safety culture. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth, all within a supportive team atmosphere that values collaboration and innovation. Located in the heart of the UK, our hotels provide a unique chance to make a meaningful impact on guest experiences and workplace safety.
Contact Details:
Millennium Hotels and Resorts Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Casual Night Porter in Glasgow
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Millennium Hotels and Resorts and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Night Porter in Glasgow
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Millennium Hotels and Resorts that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Millennium Hotels and Resorts.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Millennium Hotels and Resorts get a sense of who you are beyond your experience!
How to prepare for a job interview at Millennium Hotels and Resorts
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Millennium Hotels and Resorts and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
